Riaan De Bruyn
Technician
Strand
Summary
I am seeking a stable opportunity with room for growth, where I can apply my existing skills while learning new ones.
Results-driven professional with over 10 years of expertise in cash handling equipment, management, and operational efficiency. Highly action-oriented with a strong ability to communicate effectively across technology, executive, and business audiences. Accomplished logistics and transportation specialist with extensive experience in supply and demand planning, distribution requirements planning, and inventory control. Adept at managing the operational and financial aspects of fleet management while ensuring exceptional customer service.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Field Service Technician
Global Payment Technologies
Cape Town
04.2012 - Current
- Assign and monitor service calls for technicians, ensuring SLA compliance
- Manage a team of 12 technicians, overseeing workload distribution and performance
- Calibrate and maintain cash handling equipment, including note and coin sorters
- Handle all technical aspects, including repairs, escalations, and servicing of equipment
- Prepare and follow up on quotations, ensuring timely client responses
- Implement RMA procedures for returned, damaged, and repaired stock, coordinating with local and international suppliers
- Track and monitor all open calls, providing real-time system updates and customer progress reports
- Perform stock take, variance reporting, transfers, and overall stock control
- Maintain optimal stock levels by ordering fast-moving spare parts
- Handle branch requests, ensuring timely delivery of required parts
- Capture stock movements in the system, ensuring accurate records
- Oversee spare parts picking for daily and weekly technician requests
- Ensure customer requirements are met, focusing on satisfaction and service excellence
- Provide feedback to internal and external customers, resolving inquiries efficiently
- Communicate service progress and updates to clients as per specifications
- Develop and implement strategies to improve and protect service revenue
- Coordinate and book meetings, including preparing and updating minutes
- Draft and prepare business correspondence, reports, and documentation
- Assist the Regional Manager in planning, prioritizing, and coordinating business activities
- Manage travel and lodging arrangements, including expense report preparation
- Maintain company records, perform data entry, and ensure document compliance
- Create and publish daily and monthly workshop dashboards and reports
- Generate and execute GEMs calls and reports for operational tracking
- Identify and implement improvements in service delivery and operational efficiency
- Manage and lead various projects, ensuring alignment with business goals
- Work in compliance with company policies and procedures
Slots Technician
Rio Casino Klerksdorp
07.2008 - 03.2012
- Maintained and repaired slot machines, card readers, printers, and cash desk handling equipment
- Oversaw the upkeep of card shufflers and other gaming/gambling equipment to ensure smooth operations
- Allocated and managed staff resources based on operational demands
- Led and motivated teams to maximize productivity and meet business objectives
- Liaised and negotiated with customers and suppliers to build long-term relationships
- Ensured customer needs and service expectations were met while fostering positive partnerships with suppliers
- Developed business by acquiring new contracts and clients
- Analysed logistical challenges and created solutions to optimize operations and service delivery
- Reason for Leaving: Temporary Contract
Assistant Manager
Berea Vulstasie en Kafee
02.2008 - 06.2008
- Monitored the quality, quantity, cost, and efficiency of goods movement and storage (dry & cold storage stock)
- Coordinated and controlled the order cycle and associated information systems to ensure smooth operations
- Analysed data to monitor performance, forecast demand, and plan improvements
- Allocated and managed staff resources based on changing operational needs
- Led staff training initiatives, motivated team members, and managed staff development
- Implemented health and safety procedures to ensure a safe work environment
- Liaised and negotiated with customers and suppliers to build and maintain strong relationships
- Developed business by acquiring new contracts and solving logistical challenges
- Planned and executed various projects, including supply strategies and vehicle routes
- Set objectives to align team efforts with business goals
- Provided General IT support and processed orders on ACC PAC
- Conducted daily meter vs
- Cash drop investigations and performed monthly GMS and master file comparisons
DDS Operator
Sasol Nitro Secunda
01.2007 - 02.2008
- Operated the UV 42 Machine and other plant equipment
- Delivered explosives underground to mine levels for use in mining operations
- Charged drilled phases with explosives, ensuring proper timing of explosive fuses
- Maintained and serviced mechanisms on mining equipment to ensure optimal performance
- Reason for Leaving: Temporary contract (Fixed Term)
Stock Controller
JDG Group, Russel’s Klerksdorp
02.2005 - 01.2007
- Managed and set up floor displays, ensuring attractive and organized presentations
- Created price tags, posters, and other marketing materials for daily and monthly displays
- Oversaw stock systems for daily and monthly operations, ensuring inventory accuracy
- Focused on meeting customer requirements and ensuring customer satisfaction
- Contributed to the development of new supply strategies to improve operational efficiency
- Liaised and negotiated with customers and suppliers to maintain strong relationships
- Managed sales duties, including customer interaction and product recommendations
- Utilized SAP for efficient stock control and inventory management
- Reason for Leaving: Temporary contract (Fixed Term)
Education
Engineering Studies NQF 3 and 4 -
Vuselela College
High School - Afrikaans, English, Physical Science, Mathematics, Computer Sciences, Technical Drawings
Driehoek High School
Skills
- Technical Management
- Knowledge Management
- Problem Solving
- Maintains Cash handling equipment
- Leadership Ability
- Logistics Management
- Communication
- Warehouse Management
- Strategic Planning
- Sales Management
Certification
Employee of the month, 2008-2010
Personal Information
- Place of Birth: South Africa
- Health Status: Excellent
- Date of Birth: 02/07/85
- Gender: Male
- Driving License: Code 8
- Marital Status: Married with 1 child
Timeline
Senior Field Service Technician
Global Payment Technologies
04.2012 - Current
Slots Technician
Rio Casino Klerksdorp
07.2008 - 03.2012
Assistant Manager
Berea Vulstasie en Kafee
02.2008 - 06.2008
DDS Operator
Sasol Nitro Secunda
01.2007 - 02.2008
Stock Controller
JDG Group, Russel’s Klerksdorp
02.2005 - 01.2007
High School - Afrikaans, English, Physical Science, Mathematics, Computer Sciences, Technical Drawings
Driehoek High School
Engineering Studies NQF 3 and 4 -
Vuselela College
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