Mbali Maseko
Randburg
Summary
Punctual and honest with solid background in customer service environment. Satisfies customers with exceptional service. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Experienced Customer Service Representative fluent in English and isiZulu language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Outbound telemarketer
O'keeffe&Swartz
10.2018 - 11.2021
- Managed customer accounts efficiently, ensuring timely follow-ups for continued business relationships.
- Utilized CRM software for tracking customer interactions, leading to improved account management.
- Provided constructive input during team meetings, helping shape tactics for achieving shared goals more effectively.
- Generated leads through cold calling, resulting in increased business opportunities.
- Built rapport with customers by actively listening to their needs and offering tailored solutions.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Overcame objections from potential clients by confidently addressing concerns and providing relevant information.
- Enhanced company reputation with excellent communication skills and a friendly demeanor.
- Set up appointments with interested customers according to schedule availability.
Sales agent
stock market college.
04.2017 - 05.2018
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Assisted call-in customers with questions and orders.
Cashier
Cash crusaders
5 2015 - 2 2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Phafogang Secondary School
Johannesburg, South Africa 04.2009 - 05.2014
Skills
- Written Communication
- Call Response and Transfer
- Listening
- Communicating
- Excellent decision making
- Appointment setting
- Cash handling expertise
- Customer inquiries
- Customer service excellence
- Good telephone etiquette
Certification
Teaching English as a Foreign Language, 08/2023
Personal Information
- Place of Birth: kzn
- Date of Birth: 10/15/1994
- Gender: Female
- Nationality: African
References
- Nqobile Nkosi, Cash Crusaders, 0765981177
- Nompumelelo Mdakane, O'keeffe&Swartz, 0680484590
Timeline
Outbound telemarketer
O'keeffe&Swartz
10.2018 - 11.2021
Sales agent
stock market college.
04.2017 - 05.2018
High School Diploma -
Phafogang Secondary School
04.2009 - 05.2014
Cashier
Cash crusaders
5 2015 - 2 2017
Teaching English as a Foreign Language, 08/2023
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