Hi, I’m
Pontsho Bellinah Aphane
Receptionist,Administration,Bookkeeping,Sales Consultant
Johannesbug,Gauteng
Summary
Dynamic professional with a proven track record at O'keeffe & Swartz, excelling in customer service and product knowledge. Leveraged strong interpersonal communication and problem-solving abilities to enhance customer satisfaction and resolve disputes. Demonstrated adaptability and proficiency in Microsoft Office, achieving a high success rate in account development and collections.
Overview
11
years of professional experience
Work History
O'keeffe & Swartz
Sales Consultant
02.2024 - 07.2024
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone requests for information.
- Provided sales and customer service assistance.
Noble Tutors
Administrator
09.2016 - 02.2017
Job overview
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
Bennett & Associates
Debt Collector
02.2015 - 06.2016
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Bennett & Associates
Receptionist
10.2013 - 02.2015
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
The Financial Management Institute of SAJohannesburg, South Africa
Certificate in Practical Bookkeeping from Accounting
04.2001
The Financial Management Institute of SAJohannesburg, South Africa
Certificate in Business Accounting from Accounting
04.2001
Makhosini Combined Secondary SchoolPretoria, South Africa
High School Diploma
04.2001
Skills
Product and service knowledge
Time Management
Microsoft Office Proficient
Customer Service
Strong Interpersonal communication skills
Account development
Problem-solving abilities
Adaptability
Well Spoken - Speak 5 languages
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Sesotho
Bilingual or Proficient (C2)
Isiszulu
Advanced (C1)
Xitsonga
Upper intermediate (B2)
Afrikaans
Intermediate (B1)
Timeline
Sales Consultant
O'keeffe & Swartz
02.2024 - 07.2024
Administrator
Noble Tutors
09.2016 - 02.2017
Debt Collector
Bennett & Associates
02.2015 - 06.2016
Receptionist
Bennett & Associates
10.2013 - 02.2015
The Financial Management Institute of SA
Certificate in Practical Bookkeeping from Accounting
04.2001
The Financial Management Institute of SA
Certificate in Business Accounting from Accounting
04.2001
Makhosini Combined Secondary School
High School Diploma
04.2001