Nontobeko Hleli

• Updated HR database with new employee information, changes in benefits, and other details.
• Prepared new hire letters, employee contracts, and corporate policies.
• Completed human resource operational requirements by scheduling and assigning employees.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Managed benefits enrollment by answering questions and aiding employees with login details.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
• Answered employee inquiries regarding health benefits and medical Aid applications
• Onboard new Employees on VIP, capture warning & hearings for all employees.

Complete and submit contractor's packs for technicians at all relevant mining customers

· Book site & service visits for the technician as and when required.

· Formulating and sending of quotations to customers.

· Reminding customers about overdue products services and sending of service quotations

· Handling of all admin related duties for the technical & sales department as provided to you.

· Managing calendar for technicians.

· Assisting technicians with all admin related tasks.

· Following up on quotations and outstanding payments.

· Updating of calls assigned to you in CRM fault management system

· Renewing of vehicle licenses.

· Arranging refreshments and snacks for meetings and social events

· Liaising with technical team to check on customer queries.

· Compiling customer technical feedback reports on all repairs or service visits done by technicians

· Liaising between technicians and customers.

· General office admin

Answering the phone

· Managing laptop queries for users working remotely.

· Rolling out new teams to accommodate everyone to be able to work remotely.

· Compiling a report of all users that got laptops.

· Managing the report as users resigned or got assigned new laptops.

· Deploying desktops to users to assist with queries that we can't resolve remotely.

· Helpdesk IT, Answering the phone, troubleshooting the queries and assigning them to the development team or desktops.

· Providing first line support to users in the region.

· Liaising with the development team to check on queries.

· Administrative duties for the department.

· Allocating parking bookings

· Arranging refreshments and snacks for meetings

· Compiling monthly telephone reports for the company, exporting from PABX to excel

· Retrieving calls from the system for the QA department

· Responsible for the effective, efficient and delivering good customer services.

· Monitor, initiate and provide appropriate steps to any concerns or below standard service.

· Satisfy and well-informed customers with the service they

· Effectively, motivate and support the team to improve their performance.

· Generate sales leads for the department to meet the quality standards

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Supported clients with business analysis, documentation, and data modeling.
• Analyzed problematic areas to provide recommendations and solutions.