Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Reuben Cilliers

Reuben Cilliers

Technical Support Engineer
Randburg

Summary

Positive, adaptable, and people-focused, I bring energy, resilience, and a growth mindset to every work environment. With experience in technical support and troubleshooting, I combine strong problem-solving skills with a natural ability to communicate effectively and build rapport with clients and colleagues alike. I’m a fast learner who quickly adapts to new systems, tools, and challenges—requiring minimal supervision or training.


Beyond my technical skills, I’m known for being dependable, easy to work with, and calm under pressure. I value collaboration, take initiative, and approach every task with dedication and a willingness to learn. Whether working independently or as part of a team, I contribute not only through my technical abilities but also through a positive attitude and a genuine desire to uplift and support those around me.

Overview

2026
2026
years of professional experience
1
1
Certification
2
2
Languages

Work History

Support Engineer

Refraime
Johannesburg
04.2024 - Current
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.

Salesperson

Run Unleashed
Johannesburg
01.2025 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Content Creator

Freelancing
Johannesburg
01.2024 - Current
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Applied current editing and photography tools to tell great stories.
  • Strengthened content through proofreading and editing.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.

Volunteer

Paws and Kitten Animal Shelter
Johannesburg
2023 - 2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Dog Trainer

Hunt Point and Retrieve Club
Johannesburg
01.2021 - 04.2022
  • Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Addressed separation anxiety issues in dogs by implementing gradual acclimatization strategies, reducing stress for pets and owners.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.

Education

Matriculated With Bachelor’s Pass -

Hoerskool Randburg
Johannesburg, South Africa
04.2001 -

Skills

Customer engagement

Cross-selling products and services

Account management

Customer care

Customer relationship building

Social media marketing

Video editing

Time management

Certification

HCSA-CCTV, Hikvision- 24 April 2025

Timeline

Salesperson

Run Unleashed
01.2025 - Current

Support Engineer

Refraime
04.2024 - Current

Content Creator

Freelancing
01.2024 - Current

Dog Trainer

Hunt Point and Retrieve Club
01.2021 - 04.2022

Matriculated With Bachelor’s Pass -

Hoerskool Randburg
04.2001 -

Volunteer

Paws and Kitten Animal Shelter
2023 - 2024
Reuben CilliersTechnical Support Engineer