Mbalenhle Sylvia Sikhova

General resturant admin

Running shift

making sure procedures are followed

Scheduling shifts for team members

stock processing and counting

Opening and closing

cashup cashiers

Handling the safe money

placing odrders

etc

Cleaning the store

Customers service

Processing customer payments

Stocktake

etc

• Handled incoming phone calls and answered questions from callers.
• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
• Documented all paperwork and resource utilization for accurate and compliant recordkeeping.
• Filling of documents
• Entering students marks into the system

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

• Worked with teachers to design lesson plans and coordinate activities for classes.
• Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
• Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
• Assisted in implementation of new learning tools, systems and materials.