Nalu Mpengesi
Facilities Management
Cape Town,WC
Summary
Experienced Facilities Manager skilled in tenant relations, maintenance oversight, and providing technical expertise to building owners and occupants. Motivated leader with strong relationship-building and decision-making abilities seeking a permanent role with room for advancement. Knowledgeable Technical Administrator with a solid foundation in system optimization and IT support, leading initiatives to streamline administrative processes and enhance efficiency across departments. Professional candidate adept at leveraging analytical skills and innovative thinking to drive impactful results, proficient in project management, data analysis, and effective communication to contribute to collaborative success and goal achievement while remaining reliable and prepared to positively impact team and organizational objectives.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
Work History
Technical Administrator
Growthpoint Properties
Cape Town
01.2025 - Current
- Lead implementation CAFM system across 31 commercial properties, including digitization of asset registers and preventative maintenance programming.
- Provided high-quality technical support, resolving user issues in a timely manner.
- Contributed to the development of IT policies and procedures that aligned with industry standards and regulatory requirements.
- Led user acceptance testing efforts to ensure all implemented solutions met established functional requirements.
- Trained staff members on software usage, troubleshooting techniques, and best practices for maintaining a secure computing environment.
- Managed Asset inventory, ensuring proper allocation of resources and timely replacement of outdated equipment.
- Documented technical specifications for easy reference by colleagues as well as any external parties involved in projects or support activities.
Graduate - Facilities Management
Growthpoint Properties
Cape Town
02.2024 - 12.2024
- Evaluated facility operations and personnel for safety and health regulations compliance 3 portfolios of 11 multi tenanted commercial buildings
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
- Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Oversaw facility renovations, ensuring compliance and adherence to local building codes.
- Documented records on pricing, energy consumption and activity reports.
- Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
- Controlled expenses to meet budget requirements.
Facilities Intern - Social Housing
Communicare Social Housing
Cape Town
03.2023 - 01.2024
- Lead refurbishment project across 12 residential complexes boosting tenant retention by 6%
- Enhanced tenant satisfaction through timely response to maintenance requests and addressing issues proactively. Responding to at least 20 calls per day
- Collaborated with property management on budgeting and forecasting for building maintenance expenses.
- Successfully managed multiple facilities simultaneously while maintaining high levels of service across locations .
- Implemented green initiatives to reduce the environmental impact of the building''s operations.
- Created a safe working environment for staff by enforcing strict safety standards in line with OSHA guidelines.
- Conducted regular walk-throughs to identify potential issues before they became critical problems needing costly repairs.
- Streamlined work order processes for better tracking, prioritization, and completion of tasks.
- Optimized space usage within the facility through strategic planning and efficient allocation of resources.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
Student Projects Manager - Steel Projects
Relentless Engineering (Pty) Ltd
Cape Town
01.2022 - 02.2023
- Implemented risk management plans to mitigate potential issues, ensuring smooth project execution.
- Enhanced team collaboration through regular meetings, progress updates, and addressing concerns promptly.
- Managed 4 cross-functional teams for successful project completion within budget and on schedule.
- Successfully completed multiple high-priority projects simultaneously under tight deadlines while maintaining a high level of quality control.
- Increased customer satisfaction, maintaining open communication lines between clients and the team throughout project lifecycle.
- Supported cross-functional teams such as logistics, production planning, quality control during peak periods or special projects.
- Coordinated logistics activities to ensure timely delivery of goods while maintaining cost control measures in place.
- Facilitated seamless transitions between project phases by coordinating closely with various departments involved in the process flow.
- Developed strong relationships with vendors, negotiating contracts to support cost-effective solutions.
- Managed about 5 projects monthly from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Brand Ambassador (Part-Time)
Matriarch Promotions
Cape Town
02.2019 - 11.2023
- Represented brands during campaigns, delivering product information and collecting customer feedback.
- Provided insights to brand managers to inform marketing decisions Approached 50 customers per 2 hours shift and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales by 10% through effective collaboration with store staff to promote products in high-traffic areas.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
Education
Generic Management 5 - Business Administration And Management
Sisekelo Institute of Business And Technology
Cape Town 12.2024
Advanced Diploma - Facilities Management
Cape Peninsula University of Technology
Cape Peninsular University Of Technology 01.2024 - 12.2024
Diploma - Construction and Quantity Surveying
Cape Peninsula University of Technology
Cape Peninsular University Of Technology 01.2023 - 12.2023
National Senior Certificate (Matric) -
St James Senior Secondary School
Eastern Cape 01.2017 - 12.2017
Skills
Certification
Code 8 Driver's Licence, 2024
Timeline
Technical Administrator
Growthpoint Properties
01.2025 - Current
Graduate - Facilities Management
Growthpoint Properties
02.2024 - 12.2024
Advanced Diploma - Facilities Management
Cape Peninsula University of Technology
01.2024 - 12.2024
Facilities Intern - Social Housing
Communicare Social Housing
03.2023 - 01.2024
Diploma - Construction and Quantity Surveying
Cape Peninsula University of Technology
01.2023 - 12.2023
Student Projects Manager - Steel Projects
Relentless Engineering (Pty) Ltd
01.2022 - 02.2023
Brand Ambassador (Part-Time)
Matriarch Promotions
02.2019 - 11.2023
National Senior Certificate (Matric) -
St James Senior Secondary School
01.2017 - 12.2017
Generic Management 5 - Business Administration And Management
Sisekelo Institute of Business And Technology
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