MAVHUNGU DAPHNEY SINGO

Key Performance Indicators includes, but not limited to:

Cash collection in accordance with customer term
• Ensuring Responsible for the overall operation of the Credit Control Department.
• Management of foreign payment receipts.
• Ensuring compliance to company policies.
• Ensure all receipts across all divisions are processed and reconciled.
• Manage receipts that may include rebate payments.

Manage Customer Master files.
• Ensure Management and maintenance of the Customer Masterfile.
• Ensure new accounts are opened timeously with the necessary credit control checks.
• Management of credit limits in accordance with price increases and changes in customer needs

Management of long outstanding debt.
• Ensure timeous handing over of debts to legal.

Debtors age analysis management
• Ensure Debtors Age Analysis is reconciled to the GL monthly
• Review of Age Analysis monthly
• Report Debtors book and status of the book

Debtors related functions.
• Mange internal and external audit queries with auditors in relation to Debtors.
• Meet with customers and service providers to resolved queries, as required
• Meet with other departments to resolve queries.
• Monthly reporting

• Granting of Credit: Check and validate the information on the application form. Assuring all is in line with the NCA & Company Credit policy. Access credibility of debtor by means of Credit Bureau/bank reports, trade references or obtaining CGIC cover, prior approving/setting/increasing of credit limits.
• Legal management: To refer delinquent accounts for legal action at the minimum cost.
• Customer refunds: Check / validate requests to avoid fraud.
• Business Processes: Hold orders. To ensure controllers attend to held orders daily. To scrutinize report and release orders without placing the business at risk.
• Management /Controlling of Debtors Clerks output - Validating, Processing of pricing/return claims/ queries and credit notes.
• Ensure all claims are recorded, investigated, processed, credit notes released within deadlines. Scrutinize C/Note transaction report for duplications.
• Banking Processes: Ensure systems in place to identify “unknown” payments.
• Ensure “unpaid” payments attended to promptly, reversals attached to bank statements.
• Administrative Processes: Do spot checks and manage dept general administrative systems.
• Monthly Reporting: Month-end figures accurately consolidated / prepared and submitted within deadlines.
• Staff Management: Daily managing of staff attendance/leave.
• Reviewing/Submitting IPA’s/Ratings – quarterly.
• Identify poor performers, taking corrective action as and when required.

• Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment
• Reduced Debts and DSO to a Target Minimum per month
• Ensured all receipts and credits are correctly allocated
• Established and Maintained Great Customer Relationships to Maximize Account Performance
• Managed customer accounts by ensuring any issues and queries were dealt with professionally and resolved quickly & efficiently ensuring no Payment Delays
• Ensured Issues and Queries were dealt with promptly and professionally
• Handles disputed accounts and negotiates to bring payment into line with terms
• Resolve any issue with pending invoice by providing sufficient proofs or documents to satisfy customers' requirements
• Communicate with Credit Manager and analyse the outstanding debts situation and categorize the individual account strategy
• Undertakes complex reconciliations, and compiles documentation for legal action
• Recognize payments on bank statement
• Manage the risk on all accounts ensuring trade within approved credit limits
• Keep updated notes regarding all overdue accounts
• Mentoring junior credit control staff
• Accounts worked on, Shoprite, Makro, Game, Vodacom, MTN, Eskom, Telkom
• Various Governments departments and other IT companies

• Monthly maintaining of Age analysis
• Follow up and report on matters arising from monthly reporting
• Ensuring that Age analysis is sorted in Excel format from 120 days to current
• To be pro-active by reviewing delinquent debtor's schedules monthly
• Liaising/Meeting with customer to collect overdue amount
• Balances in 90 and 120 days to be cleared as quickly as possible
• Monthly collections targets set as per the Age Analysis of the previous month
• Use of innovative ways to achieve set targets
• Ensure that the collections per day are on track towards the monthly target
• Debit and credit notes processed accurately on customers account
• Copies of debit and credit notes filed for any reference or queries
• Debit and credit notes to be processed timeously
• Attend to e-mail requests for additional information and anticipate the customers' requirements
• Respond to queries from internal and external customers and assist the customer to understand the billing systems and the source of their liability
• Capture payments and ensure that customer payments are allocated according to the customer requirements (i.e Remittances)
• Accounts worked on, Transpharm (Shoprite), Medirite, Netcare, Pick n' Pay, Masscash accounts, Makro, Dischem, New Clicks and Various Governments departments

• Maintain accurate, updated monthly reconciliation
• Provide accurate claim coding for authorization and processing of credit notes
• Obtain payment before close of calendar
• Process allocation of payments in line with documented policy
• Ensure swift, efficient resolution of all customer queries internally and externally
• Effectively monitor customer status relating to payment and risk status (i.e RD cheques, stop supplies) and notify branch controller and customer alike
• Conduct analysis of all overdue produce mid- month to effectively obtain payment
• Opening new accounts
• Accounts worked on, All South Africa's garages, Masscash accounts
• Book value- R20 ML

• Processing credit notes
• Assisting customers with queries and proof of deliveries
• Analysis of all overdue claims
• Maintain accurate, updated monthly reconciliation
• Processing pod's and allocation of transporters' payments
• Filling and faxing as required
• Updating and maintaining files