Mandilakhe Javu
East London,EC
Summary
Proven to enhance operational efficiency, I streamlined procurement processes at ECDC, integrating automated systems that significantly reduced manual tasks. My expertise in Microsoft Office and exceptional problem-solving abilities led to a marked improvement in data accuracy and office productivity. My proactive approach in credit control at AB350 notably increased collection rates, showcasing my ability to deliver results through both hard and soft skills.
Overview
8
8
years of professional experience
Work History
Administration Clerk
Motheo Construction Group
East London
03.2023 - Current
- Handled incoming phone calls and answered questions from callers.
- Interacted with customers by phone, email, or in-person to provide information.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Typed, formatted and edited professional correspondence.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
Credit Controller
AB350
Mthatha
05.2022 - 10.2022
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reached out to customers to check on payments and convey options.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Reviewed customer accounts for compliance with repayment obligations.
Sales Support Administrator
Easy Pay
Cape Town
08.2019 - 09.2021
- Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
- Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Prepared regular reports on sales performance metrics, identifying areas for improvement and growth opportunities.
- Assisted in tracking competitor activities to maintain awareness of market trends and develop strategies accordingly.
Procurement Clerk
ECDC
East London
02.2016 - 01.2018
- Collaborated with cross-functional teams to align procurement strategies with organizational goals and objectives.
- Streamlined procurement processes by implementing automated systems and reducing manual tasks.
- Ensured compliance with industry regulations and organizational policies during all stages of procurement activities.
- Evaluated supplier proposals with a focus on quality, cost, and delivery timelines, ensuring optimal value for the organization.
- Coordinated efforts between multiple departments to ensure seamless integration of new suppliers and products, minimizing disruptions to daily operations.
- Managed supplier relationships to ensure timely deliveries and maintain quality standards.
- Assisted in preparing annual budgets for procurement activities, working closely with finance departments to optimize spending plans.
- Facilitated open communication among departments regarding procurement needs, fostering improved collaboration throughout the organization.
- Developed and maintained a comprehensive database of preferred vendors, enhancing supplier selection efficiency.
- Procured materials for squadron maintenance and repair services.
- Managed database of vendor details and pricing information to maintain organization.
- Provided accurate and up-to-date records of leading procurement procedures.
- Implemented policies and procedures for optimal purchasing methods and cost control.
Education
High School Diploma -
UMgungundlovu FET College
Pietermaritzburg, South Africa06.2007
Skills
- Data entry proficiency
- Paperwork and documentation
- Data Entry
- Telephone reception
- Telephone Etiquette
- Interpersonal and written communication
- Ordering of supplies
- Customer Communication
- File Organization
- Document Scanning
- Researching issues
- Editing and proofreading
- Meeting Coordination
- Word Processing
- Scheduling appointments
- Report Preparation
- Document Control
- Spreadsheet Creation
- Appointment Scheduling
- Document Management
- Proficient in Excel,Word,PowerPoint,Outlook
- Administrative tasks
- File Maintenance
- File and database management
- Database entry
- Bookkeeping
- Prioritization
- Administrative Support
- Cash Management
- Proofreading
- Correspondence Writing
- Problem-Solving
Timeline
Administration Clerk
Motheo Construction Group
03.2023 - Current
Credit Controller
AB350
05.2022 - 10.2022
Sales Support Administrator
Easy Pay
08.2019 - 09.2021
Procurement Clerk
ECDC
02.2016 - 01.2018
High School Diploma -
UMgungundlovu FET College