LWANDO BONGANI MAKALIMA
Germiston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Temp Co-ordinator
Travelopia
- Creating ARC report on Softrip, working on the report to make sure issued tickets numbers and amounts match ARC.(BSP)
- Quality checking current bookings and issuing on the best fare
- Making sure the necessary information is inserted on bookings, like APIS data and frequent flier numbers
- For Canada doubling checking that passengers don’t have any DUIs
- Double checking if hotels cars and flights match the itinerary
- Maintaining and managing all ques, schedule changes, cancellations, expired fares, and action accordingly
- Leaving memos for consultant and remind them if they left a task out.
Travel Consultant
COMAIR LTD
01.2018 - 01.2022
- Proceeding all company and staff requests for all business and all leisure travel,this includes flights, car hire accommodation
- Collaborating with other airlines when they need seats on our airline
- Contacting airlines directly for confirmation waitlists for our staff
- Assisting staff with all travel information and also lading all specials on company website
- Answering calls and responding to emails
- Issuing tickets and closing sales reports
- Liaising with all suppliers via email and calls
- Booking all land and air arrangements on both the GDS /Online and via phone
- Process changes, cancelations, refunds timeously and working on Ques and time limits in line with SLA
- Maintain and update all passenger and staff profile
- Ensure that clients are informed about flight and schedule changes
- Resolve all social media queries and maintaining standards
- Reset passwords when passengers and staff are locked out of profiles
- Check in staff online on flights, as well as listing pax on their flights
- Offload and upgrade, pre-seat, seat changes.
Customer Service Agent
COMAIR LTD
04.2013 - 01.2018
- Check-in all passengers have the correct documents to travel
- Check-in all passengers on correct flights advising passengers on allowed baggage allowance as well as advising on items not permitted
- Assist special need passengers with all their requiments such as,UMs,WCHS,WCHC,MEDA
- Make sure that flights push back on time by closing the flights on time
- Changing passenger tickets and upselling, upgrades
- Assisting passenger with damaged/lost bags by opening files and following up
- Calling passengers who have loose items that were left on board the plane
- Making general announcements to passengers arriving on our flights
- Meet flights and assist international passengers to make sure they make connections
- Assist at boarding to make sure if there are disruptions passengers are assisted and also supervise boarding.
Travel Consultant
Rennies Travel, KPMG inhouse
08.2011 - 03.2013
- Process and responding promptly to all travel requests
- Booking all land and air arrangements on both the GDS /Online and liaise with suppliers
- Processing changes, cancelations, refunds and invoicing
- Maintain and update all Passenger Profile
- Check queues and action with in turnaround in line with SLA
- Ensure that clients are informed about flight and schedule changes
- Arrange forex as well as visa and information on health requirements for different countries
- Check passengers online on flights, as well as listing pax on their flights
- Close all sales reports for the day
- Attend road shows and meeting suppliers time to time
- Name of the company
Travel consultant Afterhours
Wings Travel
01.2008 - 01.2010
- After hours consultant Servicing different accounts, OIL and Gas, Accounting firms as well as government and sports accounts
- Take over from day consultant to make sure the client is serviced 24hours, working as back up for day consultants
- Check all passengers have the correct documents to travel
- Process and responding promptly to all travel requests
- Book all land and air arrangements on both the GDS /Online and liaise with suppliers
- Process changes, cancelations, refunds timeously
- Maintain and update all passenger profile
- Check queues and action with in turnaround in line with SLA
- Ensure that clients are informed about flight and schedule changes
- Arrange forex, travel insurance, well as visa and information on health requirements for different countries
- Reset of passwords when passengers are locked out of profiles
- Check passengers online on flights, as well as listing pax on their flights
- Name of the company
Intern Junior travel consultant
Hatfield Travel
02.2006 - 01.2008
- Book all domestic flights car hire as well as accommodation
- Update all broachers and making sure all specials are valid
- Taking calls and giving quote over phone as well as on email
- Relieve the switch board operator making sure there are hanging calls
- Issuing IT fares as well as for travel agents that did not have IATA licence
- Prepare and delivering the travel documents to travellers
- Assist visa driver for collection and delivery of visa documents.
Education
National Diploma - Tour Operations and Travel
Varsity College
2006
1&2Experiential Learning 1-2First AidProvincial GuidingBusiness ManagementDestinations 1-2 Guest HostingCustomer Care Microsoft word, excel and PowerPoint Environmental Tourism Tour planning 1- 2 N3 certificate National -
Course Business Studies -
Centurion College
Skills
- Pastel (Certificate)Excel AccessPower-PointMs WordEmail Internet
- Amadeus
- Galileo
- Sabre
- Customer Service
- Critical Thinking
- Active Listening
- Reading Comprehension
- Complex Problem-Solving
- Time Management
Certification
Senior Certificate Pastel Certificate
First aid certificate
Diploma in Tour Operations and Travel
Galileo Certificate
Amadeus Certificate
Customer Certificate
Sabre/ PRS/Fly
References:
Travelopia
Supervisor
Zoleka Mwanda
0100010135
Comair
Call Centre Manager
Sadey Subjee
0769395854 /0733713634
Comair
lelethu.Gxashe supervisor
0603660388
Rennies Travel
Account Manager
079 960 6221
Wings cop travel
Supervisor
Shakeela Aziz
011929500
Timeline
Travel Consultant
COMAIR LTD
01.2018 - 01.2022
Customer Service Agent
COMAIR LTD
04.2013 - 01.2018
Travel Consultant
Rennies Travel, KPMG inhouse
08.2011 - 03.2013
Travel consultant Afterhours
Wings Travel
01.2008 - 01.2010
Intern Junior travel consultant
Hatfield Travel
02.2006 - 01.2008
Temp Co-ordinator
Travelopia
National Diploma - Tour Operations and Travel
Varsity College
1&2Experiential Learning 1-2First AidProvincial GuidingBusiness ManagementDestinations 1-2 Guest HostingCustomer Care Microsoft word, excel and PowerPoint Environmental Tourism Tour planning 1- 2 N3 certificate National -
Course Business Studies -
Centurion College