YVONNE SILINDILE MAPHUMULO
Public Administrator and Community Development Specialist
Durban,KwaZulu Natal
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Communications & Public Participation Officer
Umdoni Municipality, Reasons
02.2007 - 10.2013
- For Leaving
- Career Progression
- Key Responsibility Areas:
- Leading the Public Participation and Communications Units
- Facilitating the Establishment of Community Development Forums and Committees to promote
- Communication and Discussions on Service Delivery priorities and concerns
- Development and Implementation of Community Outreach Programmes including Izimbizo and
- Road Shows
- Responsible for the implementation of Council Communication Strategy as well as Public
- Participation Plans
- Liaise with all the relevant stakeholders and organized Civil Society in the promotion of good relations with Council
- Responsible for compilation of Public Complaints and Queries raised and forward to relevant
- HODs and officials
- Co- ordination and facilitation of Operation Sukuma Sakhe programmes and projects
- Responsible for the formation, functioning as well as performance of Ward Committees
- Ensuring that Ward Committees are trained on relevant aspects of Council processes
- Preparation of monthly reports on Ward Committees for Council’s consideration
- Attend stakeholder’s meetings and record issues raised about the Municipality
- Responsible for organizing and management of events as per Council Events Calendar
- Translating, editing and proof-reading Council minutes and any other relevant documents
- Ensuring implementation of Council Resolutions and report on progress
- Communicating with the communities on behalf of the Mayor
- Act as a head of protocol during provincial and national events and visits as well as responsible for
- Council etiquette and decorum
- Building and maintaining media and stakeholders’ relations
- Handling of RSVP list
- Co-ordinating and implementation of Mayoral Projects as per Council Service Delivery and Budget
- Implementation Plan
- Co-ordinating the writing of Media Releases, statements, articles, magazines and any other material required
- Assist in setting up of local organizing committees with regards to events management and ensure that all logistical arrangements are in place
- Responsible for the compilation and production of all promotional print materials, including Council
- Newsletter, flyers and brochures
- Ensure that Council Website is updated with relevant information on regular basis
- Co-ordinate establishment of and maintain positive Corporate Identity and image of the
- Municipality
- Preparation and writing of Section Reports
- Management of the Section Budgets
Senior Communications & Events Management Officer
Airports Company, King Shaka International
Durban, South Africa
11.2013 - 06.2021
- Reasons For Leaving To Further Studies
- Key Responsibility Areas (KRA’S):
- Primarily to create, develop and maintain a good stakeholder relationship between Airports
- Company South Africa (King Shaka International Airport) and the community at large
- Identification and facilitation of Socio-Economic Development (SED) Projects with the assistance of Socio-Economic Development Committee
- Support business on its Volunteering, CSI and Enterprise Development related strategic needs
- Management of Marketing and Public Relations activities towards KwaZulu Natal community
- Management and enhancement of Intergovernmental and Stakeholders relations
- Coordinates and facilitates business presentations to Provincial and Local Government visits
- Co-ordinating and implementation of community outreach programmes that aim at promoting the airport
- Crafting and management of media relationships and engagements in line with SED Projects
- Responsible for the implementation of internal and external communication strategy
- Establishment of strong relationships across various ACSA Divisions to gain an understanding of the business and their relevant requirements
- Ensuring communication of key ACSA and Business unit initiatives as well as ACSA mentions in the media are communicated to staff and management team to ensure awareness
- Liaise with all the relevant stakeholders and organized civil society in the promotion of good relations with the airport
- Facilitate visits with international business delegations for the company to exploit business opportunities
- Deployment and management of staff during events
- Management of service providers during events
- Mapping important stakeholders and implement annual plan to support engagement plans across business
- Identify build and maintain trusting strategic business relations with key stakeholders
- Gather and report on information as it relates to emerging stakeholder issues and adjust communications activities accordingly
- Work with operational departments and other staff to ensure coordinated
- Communications with various levels of government
- Report back on key regulatory movements outside key areas
- Management of National and International events support
- Identify strategic national events to position business
- Co-coordination of community information sessions, forums and meetings
- Implement a holistic internal and external brand positioning strategy
- Develop above the line material for all the divisions of Durban Business Unit
- Develop a plan to mitigate internal reputation that could impact negatively on the corporate image
- Maintaining a positive corporate image among airport employees
- Plan to overhaul the old value proposition and entrench new value proposition at the division
- Facilitate visits with international business delegations for the company to exploit business opportunities
- Availability: Immediately
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Community Development Officer
Nkandla Municipality
09.2003 - 12.2006
- Reasons For Leaving Career Progression
- Key Responsibility Areas:
- Leading Community Development Section
- Co-ordination Community Awareness Campaigns and Events Management
- Facilitating the establishment of Community Development Forums
- Managing Social Responsibility Programmes for the Municipality
- Promoting Network with the Stakeholders of the Community and Municipality
- Promoting culture of consultation among other Departments and Municipality
- Attending Community meetings as well as Development Press Interviews
- Promoting Diversity and Dynamism between other Departments and Municipality
- Encouraging efficient, effective and qualitative Service Delivery to the Disabled, Youth and Women
- Co-coordinating Special Projects aimed at redressing past and present inequalities affecting youth, disabled people and children
- Management of Council Events
Education
Bachelor of Arts - Public Administration
MANCOSA
Durban 02.2019 - 12.2022
National Diploma - Child & Youth Development
Durban Institute of Technology
Durban 02.1999 - 11.2002
Certificate - Presidential Strategic Leadership Development Programme
North West University
Potchefstroom 02.2006 - 12.2006
Skills
ACADEMIC QUALIFICATIONSQualifications Name of InstitutionPlaceObtainedYearSubjects/CoursesCompletedNational SeniorCertificateMthwalume HighSchoolMthwalume 1998EnglishIsiZuluAfrikaansBusiness EconomicsBiologyHistoryBiblical StudiesNational DiplomaChild & YouthDevelopmentDurban Institute ofTechnologyDurban 2002Communication SkillsApplied Development1,2 & 3Child & Youth CareCommunityFacilitationChild Abuse & ChildRightsSchools & AfterSchool CarePsychologySocial PsychologySociologyCertificate inPresidentialStrategic LeadershipProgrammeNorth WestUniversityPotchefstroom 2006Strategy Into ActionService DeliveryFinance ManagementHuman ResourcesManagementCommunicationStrategiesManagement andLeadership SkillsProject ManagementHigher Certificate inPublic ManagementCOMPUTER LITERACYPackage Level (basic, intermediate, expert) Last usedMICROSOFT WORD EXPERT RECENTLYMICROSOFT EXCEL EXPERT RECENTLYMICROSOFT ACCESS EXPERT RECENTLYMICROSOFT WINDOWS EXPERT RECENTLYMICROSOFT POWERPOINT EXPERT RECENTLYINTERNET EXPLORER EXPERT RECENTLYMICROSOFT OUTLOOK EXPERT RECENTLYSPECIALIST KNOWLEDGE/SKILLS ACQUIREDSkills/Knowledge Level of knowledgeBasic Intermediate AdvanceEvents management XStakeholder Relations Management XIntergovernmental Relations Management XProject Management XPublic speaking XInterpersonal Relations XKnowledge of public service XWritten and oral communications XKnowledge of Batho Pele Principles XConflict Management Skills XProtocol and etiquette X
Accomplishments
- MANCOSA Durban 2022 Level 1:
- End User Computing
- Public Administration
- Business
- Communication
- Public Administration
- Financial Reporting &
- Analysis
- Economics 1A
- Economics 1B
- Business
- Mathematics
- Level 2:
- Public Administration
- Public Administration
- Ethics in the Public
- Sector
- Local Government 1A
- Local Government 1B
- Contemporary South
- African Politics
- Administrative Law
- Public Sector
- Economics
- Level 3:
- Research in the
- Public Sector
- Public Administration
- Public Administration
- Local Government 2B
- Public Sector
- Budgeting
- Local Government 2A
- Public Administration
- Public Administration, Mrs NB Mathe Mthonjaneni Municipality (Former Manager:
- Corporate Services:
- Nkandla Municipality)
- Manager: Corporate
Timeline
Bachelor of Arts - Public Administration
MANCOSA
02.2019 - 12.2022
Senior Communications & Events Management Officer
Airports Company, King Shaka International
11.2013 - 06.2021
Communications & Public Participation Officer
Umdoni Municipality, Reasons
02.2007 - 10.2013
Certificate - Presidential Strategic Leadership Development Programme
North West University
02.2006 - 12.2006
Community Development Officer
Nkandla Municipality
09.2003 - 12.2006
National Diploma - Child & Youth Development
Durban Institute of Technology
02.1999 - 11.2002