Luyanda Mbobo
Debtors And Leasing Administrator
Electron, Johannesburg South
Summary
Dynamic professional eager to leverage a diverse skill set and extensive experience to deliver impactful results. Committed to contributing to an organization that champions innovation, continuous learning, and personal development. Strong belief in the power of collaboration and creativity to drive success in fast-paced environments. Prepared to make a meaningful impact while growing alongside a forward-thinking team.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Debtors and Leasing Administrator
Feenstragroup
Johannesburg
06.2023 - Current
- Collaborated with legal teams to ensure compliance with local laws and regulations regarding leases, evictions, and rent control policies.
- Streamlined leasing processes for increased efficiency, implementing a digital filing system and managing lease agreements.
- Developed strong relationships with prospective tenants through timely communication and professional service during property showings.
- Organized community events to foster positive relationships among residents and improve overall living experiences within the property.
- Reduced vacancy periods by conducting efficient move-out inspections and overseeing prompt turnover preparations for incoming tenants.
- Improved interdepartmental communication by organizing regular meetings between leasing, management, and maintenance teams to discuss property updates and address any pressing concerns.
- Enhanced tenant satisfaction by promptly addressing concerns and providing efficient administrative assistance.
- Assisted with financial reporting tasks, including rent collection tracking, expense monitoring, budgeting analysis for improved financial performance of the property portfolio.
- Boosted occupancy rates by creating targeted marketing materials and promoting available properties on various platforms.
- Managed online portals for submitting applications efficiently processing background checks credit reports leading expedited approval decisions.
- Maintained a high level of industry knowledge by attending relevant training seminars and staying informed about market trends affecting the local rental market.
- Assisted in negotiating lease terms, ensuring mutually beneficial agreements between landlords and tenants.
- Maintained accurate records of all transactions, consistently updating lease files for easy reference by management staff.
- Increased tenant renewal rates by maintaining open lines of communication and addressing their needs proactively throughout their tenancy period.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
Collections Administrator
Respublica Student Living
Johannesburg
04.2022 - 05.2023
- To Ensure Tenant A Provided With Monthly Statements - To Follow Collections Protocols And Procedures - Complete And Submit Refunds - Conduct Pre And Post Room Inspections - Facilitate The Acceptance And Issuing Of Keys.
- Improved customer satisfaction by addressing and resolving disputes in a timely manner.
- Contributed significantly towards the achievement of organizational revenue goals by ensuring timely and consistent collection efforts.
- Developed customized payment plans for clients, increasing the likelihood of successful repayments.
- Streamlined the collections process through implementation of efficient tracking systems.
- Negotiated settlements on outstanding balances, reducing overall write-offs for the department.
- Utilized advanced negotiation techniques to reach mutually beneficial agreements with debtors while maintaining professionalism at all times.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Prepared and submitted legal documents to initiate court proceedings.
Call Center Agent
Respublica Student Living
Johannesburg
09.2019 - 03.2022
- Completing Applications For Students - Attending To Student Queries Using Problem Solving Techniques - Cold Calling - Lead Calling - Data Collections And Presentation - Competitor Analysis - Ensuring Call And Application Targets Are Met On A Daily Basis.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
Petrol Pump Attendant
Engen Garage
Johannesburg
06.2017 - 07.2018
- Attending to customers with a positive attitude and aim to provide the best services.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Diversity High School
04.2001 -
Skills
MS Office
Problem solving
Analytical skills
MDA
Invoice processing
Lease negotiation
Rent collection
Lease administration
Customer service
Application processing
Lease renewals
Timeline
Debtors and Leasing Administrator
Feenstragroup
06.2023 - Current
Collections Administrator
Respublica Student Living
04.2022 - 05.2023
Call Center Agent
Respublica Student Living
09.2019 - 03.2022
Petrol Pump Attendant
Engen Garage
06.2017 - 07.2018
High School Diploma -
Diversity High School
04.2001 -