Kerencia Felix
Enrollment Administrator/ Debtors Clerk
Cape Town
Summary
Seasoned Enrollment Administrator and Debtors Clerk with over 15 years of experience in processing enrollment applications and managing accounts receivable. Highly skilled in maintaining accurate records, handling inquiries, and preparing essential documentation to facilitate smooth onboarding for new members. Proficient in managing debtor accounts, issuing invoices, and reconciling payments to ensure timely collections. Adept at resolving discrepancies and maintaining effective communication with clients to address payment issues. Committed to delivering exceptional customer service and contributing to organizational efficiency through meticulous data management and coordination with internal departments.
Overview
12
12
years of professional experience
Work History
Enrollment Administrator/Debtors Clerk
Curro
1 2019 - 9 2023
- Process and verify enrollment applications for new students.
- Maintain accurate and up-to-date enrollment records.
- Handle inquiries from prospective students and parents.
- Prepare and issue enrollment documentation, such as acceptance letters.
- Coordinate with other departments to ensure smooth onboarding.
- Follow up with applicants to collect missing information.
- Manage data entry into the student information system.
- Assist in organizing orientation events for new students.
- Ensure compliance with enrollment policies and procedures.
- Manage campaign initiatives to promote enrollment and increase student engagement.
- Liaise with parents regarding their accounts and handle queries.
- Perform account reconciliations and debit/credit accounts as needed (ADHOC).
- Assist with payroll deductions and related queries.
- Retain accounts and manage retention processes.
- Manage campaign initiatives related to account collections.
- Liaise with other schools and attorneys as necessary.
Afternoon Receptionist
Meridian Pinehurst Private School
8 2016 - 12.2018
- Answer incoming calls and direct them appropriately.
- Circulate faxes and liaise with couriers.
- Ensure the reception area is neat and tidy.
- Confirm that students are signed out by the correct individuals and maintain the sign-out register.
- Capture and update student information in the database.
- Handle correspondence with parents via phone, email, and letters.
- Provide administrative support to the Office Manager and academic staff.
- Schedule meetings as needed.
- Perform filing, printing, and photocopying tasks.
- Respond to incoming correspondence and follow up by phone.
Enrollment Administrator
Curro Rosen Castle
08.2016 - 12.2018
- Process and verify enrollment applications for new students.
- Maintain accurate and up-to-date enrollment records.
- Handle inquiries from prospective students and parents.
- Prepare and issue enrollment documentation, such as acceptance letters.
- Coordinate with other departments to ensure smooth onboarding.
- Follow up with applicants to collect missing information.
- Manage data entry into the student information system.
- Assist in organizing orientation events for new students.
- Ensure compliance with enrollment policies and procedures.
- Manage campaign initiatives to promote enrollment and increase student engagement.
Administration Officer
Iemas Financial Services and Insurance
06.2007 - 03.2016
- Resolving customer queries and complaints
- Preparation of the following office documents: Paid-Up Letters, Border Letters, Reinstatement of membership to Iemas
- Preparation and Capturing of Journals
- Preparation of banking statements and banking of cheques
- Process Re-funds for clients Data capturing
- Checking of client contracts and ensuring all contracts are correct
- Capturing new members onto the system Unix
- Reception duties i.e
- Filing, Photocopying, Daily Post
- Preparation of medical claims
- Preparation of legal documentation
- Manage Departmental email account
- Act as a liaison between internal and external clients
- Reconcile accounts, suspense accounts, and provide for commitments/contracts accruals during month-end.
- Preparation of Medical Documentation
- Resignation of employee groups, ensuring that all contracts and payment arrangements are made accordingly with the clients and Iemas.
Data Capturer/Assistant Payroll Administrator
La Senza and Accessorize
03.2007 - 05.2007
- Accurately enter and update data, ensuring information is correct and up-to-date.
- Organize and maintain physical and electronic records for easy access.
- Verify and cross-check data for consistency and accuracy.
- Generate reports and summaries for management review.
- Perform data cleanup and correct errors when needed.
- Assist in processing payroll, collecting and verifying timesheets and attendance records.
- Maintain and update employee payroll files, ensuring accurate records of salary, taxes, and benefits.
- Calculate wages, bonuses, and deductions, ensuring compliance with policies.
- Address payroll queries from employees and resolve discrepancies.
- Ensure payroll procedures comply with regulations and company policies.
- File payroll documents, including pay slips, tax forms, and payment records.
Education
High School Diploma -
Bernadino Heights Secondary School
04.2001 -
Skills
Office Administration
Customer Service
MS Office
Administrative Support
Attention to Detail
Office Management
Documentation And Reporting
Schedule Coordination
Decision-Making
Scheduling
References
Colleen Bentley
Executive Head of School
(021) 970 4540
Colleen.b@curro.co.za
Nadine Froli
Registered Nurse
Rosen Castle
(021) 914 2690
nadine.f@curro.co.za
Carmen Naicker
Iemas Collection Administrative Co-ordinator
(021) 915 5835
carmenn@iemas.co.za
Nazlee Bazier
La Senza And Acccessorize Payroll Administrator
(021) 447 7713
Michelle De Bod
Principal
087 285 4708
Timeline
Enrollment Administrator
Curro Rosen Castle
08.2016 - 12.2018
Administration Officer
Iemas Financial Services and Insurance
06.2007 - 03.2016
Data Capturer/Assistant Payroll Administrator
La Senza and Accessorize
03.2007 - 05.2007
High School Diploma -
Bernadino Heights Secondary School
04.2001 -
Enrollment Administrator/Debtors Clerk
Curro
1 2019 - 9 2023
Afternoon Receptionist
Meridian Pinehurst Private School
8 2016 - 12.2018
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