Bradley Swaile
Reservations & Debtors Administrator
Cape Town,WC
Summary
Dynamic professional with a proven track record in office administration and customer service, notably at Aquila Private Game Reserve and Spa and Lekkeslaap. Excelled in enhancing booking systems, reducing double bookings by 30%, and streamlining payment processes. Skilled in team collaboration, I thrive in fast-paced environments, consistently delivering exceptional guest experiences.
Overview
22
22
years of professional experience
Work History
Reservations & Debtors Administrator
Aquila Private Game Reserve and Spa
2023.10 - Current
- Customer Service
- International Reservations
- Trip Planning (Transportation)
- Amendments & Cancellations
- Following up on outstanding payments
- Generating payment links
Reservations Agent
Lekkeslaap/Tripco
2015.11 - 2023.10
- Telephonic Reservations
- Online Reservations
- Booking Payments
Booking Agent
Safarinow
2010.03 - 2015.04
- Short term holiday bookings
- Double bookings
- Payment allocations
- Online Bookings
Guest House Manager
The Lodge Obs
2003.01 - 2009.02
- Day to day running
- Guest check-ins
- Booking transfers
- Booking day trips
- Overseeing housekeeping
- Cash ups
- Payment collections
Education
Marketing
Cape Peninsula University of Technology
Cape Town, South Africa 2001.04 -
High School Diploma -
Wynberg Senior Secondary
Cape Town, South Africa 2001.04 -
Skills
Office administration
Customer service
MS office
Administrative support
Communication
Time management
Problem solving
Team work
Timeline
Reservations & Debtors Administrator
Aquila Private Game Reserve and Spa
2023.10 - Current
Reservations Agent
Lekkeslaap/Tripco
2015.11 - 2023.10
Booking Agent
Safarinow
2010.03 - 2015.04
Guest House Manager
The Lodge Obs
2003.01 - 2009.02
Marketing
Cape Peninsula University of Technology
2001.04 -
High School Diploma -
Wynberg Senior Secondary
2001.04 -