Luvuse Samantha Mpofu
ICT Offier
Durban
Summary
An Information Technology professional with more than 11years assisting in organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. A dedicated team member to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
ICT Offier
South Africa
02.2019 - Current
- Created and terminated user's accounts from start to finish in business applications.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Implemented and maintained technology and software budget.
- Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Computer Helpdesk Technician
Eastern Cape Office Of The Premier
07.2014 - 01.2019
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched product and issue resolution tactics to address customer concerns.
- Implemented ticketing system improvements that led to more accurate tracking of support requests and faster response times.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Configured hardware and granted system permissions to new employees.
IT Intern
Office Of The Premier - Eastern Cape
10.2012 - 06.2014
- Supported senior developers in implementing new technologies and refining existing systems.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
- Provided basic end-user troubleshooting and desktop support.
- Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Installed application software and upgrades, virus protection, and drivers.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Replaced defective components and upgraded office equipment per technology plan.
- Monitored and logged daily server tasks and reports.
- Resolved Internet and wireless and wired network access problems.
- Worked with vendors to resolve problems with services, equipment, or inventory.
Education
Bachelor of Commerce IT Management - Information Technology
MANCOSA
Durban, South Africa 04.2001 -
Diploma in Information Technology - Information Technology
CTI Education Group
East London, South Africa 01.2007 - 04.2010
High School Diploma -
East London Science College
East London, South Africa 01.2002 - 12.2006
Skills
Problem-Solving
Cybersecurity best practices
Administer and support Active Directory, Veeam Backup and Replication, Datacenters, Printing services, Windows server, Windows Client OS
IT Asset Management
ITIL Framework
User Support - 1st, 2nd and 3rd level support
Network Administration
Change Management
Application support
Technical Troubleshooting
Virtualization - VMware
Project Management
Timeline
ICT Offier
South Africa
02.2019 - Current
Computer Helpdesk Technician
Eastern Cape Office Of The Premier
07.2014 - 01.2019
IT Intern
Office Of The Premier - Eastern Cape
10.2012 - 06.2014
Diploma in Information Technology - Information Technology
CTI Education Group
01.2007 - 04.2010
High School Diploma -
East London Science College
01.2002 - 12.2006
Bachelor of Commerce IT Management - Information Technology
MANCOSA
04.2001 -