LINDOKUHLE MATHONSI

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift
• Maintained clean and organized vehicle to ensure comfortable and safe experience for passengers
• Completed routes efficiently and according to compliance rules
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
• Answered, scheduled, and responded to reservation calls at specific times and locations
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
• Established positive relationships with clients, fostering repeat business opportunities for the company
• Contributed to company's safety record with consistent adherence to traffic laws and regulations
• Drove various types of vehicles including sedans, SUVs, vans, small trucks or buses ensuring adaptability across diverse assignments within the fleet team
• Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers

• Responsibilities: Engaging with the Insurance Systems users to ensure that new enhancements and modules comply with the needs of the business and are thoroughly tested Collaborating with internal and external developers in order to design system improvements Performing User training and support for all existing and new systems and modules Providing technical services on various systems pertaining to Motor, Home and VAF Insurance to ensure optimal performance and customer experience
• Utilizing data to discover tasks that can be automated and identify, design, and implement internal process improvements and automating manual processes across the Motor, Home and Insurance value chain
• Acting as a subject matter expert on various systems in order to provide guidance and advice to users Performing business analysis in order to understand business requirements to identify opportunities for improvement Testing correctness of new modules or enhancements made to systems in order to optimize application development
• Conducting monthly testing on auto dealers guide and insurance rating engines Identifying the requirements for new modules or enhancements to existing modules and collaborate closely with IT and external service providers to continuously optimize and improve.
• Increased customer satisfaction by 100% by solving problems and concerns effectively.
• Secured engagement extension and revenue increase of 100%.

Managing procurement hardware orders for insurance departments Updating procurement teams for any delays relating to their orders

• Recording purchases, maintaining database, performing physical count of inventory, and reconciling actual stock count Receiving, unpacking, and delivering goods Re-stocking items if necessary Processing and approving invoices for payment
• Handled day-to-day shipping and receiving overseeing more than 100 packages per day
• Optimized warehouse space utilization by designing effective storage layouts and implementing proper organization techniques
• Coordinated seamless internal transfers between departments or locations while minimizing disruptions to daily operations
• Managed disposal or donation of excess or expired items in accordance with company policies and legal requirements
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders

• Responsibilities: Establishing and implementing policies and procedures regarding document storage, sharing, transmission, and destruction Evaluating existing document management systems and procedures to determine current effectiveness and efficiency Identifying and recommending improvements on document management
• Collected, arranged, and input information into database system
• Developed effective improvement plans in alignment with goals and specifications
• Evaluated customer needs and feedback to drive product and service improvements
• Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets
• Supported clients with business analysis, documentation, and data modeling
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity
• Gathered, organized and input information into digital database

• Responsibilities: Assisting in the development and implementation of strategies for equipment reliability improvement Working with the client's Maintenance and Operations teams to develop compatible and optimal maintenance strategies Lead team problem solving groups Implementing maintenance standards, Predictive/Preventive Maintenance optimization, failure analysis, vibration analysis and all necessary reporting Developing client KPI reports to pinpoint areas of maintenance process that are not performing satisfactorily Evaluating and implementing appropriate preventative maintenance schedules and predictive maintenance technologies Advising on Asset Management Strategies
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients
• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines
• Provided ongoing support to client's post-implementation, ensuring long-term success of implemented solutions
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions

• Responsibilities: Reviewing documentation for new customer accounts Evaluating high-risk accounts and analysing new customer processes and policies Observing customer behaviour patterns within business in which they are employed Customer 1st and AWS systems used to process daily duties
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients
• Enhanced communication among team members, fostering a collaborative and supportive work environment

• Responsibilities: Conducting research on investment opportunities to define risk and return profiles Assessing valuations for clients and upper management Providing expertise to help broker mergers and acquisitions

• Responsibilities: Clarify bid queries with vendors Ensuring vendors follow delivery schedules and product details Gathering data on vendors to propose improvement Gathering feedback on the efficiency of current sourcing plans Highlighting sourcing issues for management's action Maintaining procurement database and documentation Maintaining vendor information and records Managing vendor contracts Monitoring vendor performance Organising the procurement operations with vendors and partners Preparing reports on assessments of bids received Processing payments to vendors
• Managed inventory levels effectively to minimize stockouts and optimize warehouse space utilization
• Facilitated clear communication between internal stakeholders and external suppliers, ensuring alignment on expectations and deliverables
• Developed strong relationships with key suppliers, enabling faster response times and better pricing options
• Established a centralized procurement function that improved transparency, control, and reporting capabilities across the organization
• Negotiated favorable supplier contracts for improved product quality and cost savings
• Streamlined purchasing procedures through the introduction of an automated procurement system that reduced errors and increased productivity
• Utilized software to order, track and invoice product shipments
• Managed database of vendor details and pricing information to maintain organization

• Responsibilities: Receiving emergency and non-emergency calls Monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members Monitoring weather reports and notifying authorities if necessary
• Created detailed reports on procurement activities to inform senior management decisions regarding budget allocations and strategic planning initiatives
• Established a centralized procurement function that improved transparency, control, and reporting capabilities across the organization
• Negotiated favorable supplier contracts for improved product quality and cost savings