Lorraine Du Plessis

Managing a busy car rental office which included the reservations, customer service and operations departments.

• Communicating with customers telephonically and via -mail during the full reservations process, including after sales service.
• Running and planning the day to day operations of a busy car rental office for +- 150 cars.
• Communicating with customers, dealerships and panel shops, managing the services and repairs of their vehicles.
• Managing the process of adding new vehicles to the car rental fleet, including licensing and registration of vehicles.

• Supervising the day to day running of a busy car rental office.
• Dealing directing with dealerships and panel shops for the servicing and repairs of all vehicles on fleet.
• Contacting clients via e-mail and telephonically to manage reservations and ensure customer satisfaction after all rentals are completed.