Lindiwe Mahlangu
Reservation And Billing Clerk
Pretoria
Summary
Proven expertise in billing and data capturing, honed at Cee Fleet Management, where I outstandingly improved invoice accuracy and client payment timeliness. Exceptional communicator, adept at resolving customer issues, enhancing satisfaction levels. Skilled in utilizing basic IT tools for efficient data management and customer service, demonstrating a strong ability to streamline operations and boost efficiency.
Overview
5
5
years of professional experience
Work History
Reservation and Billing Clerk
Cee Fleet Management
03.2024 - Current
- Oversee the tasks of sending new invoices to clients and ensuring all outstanding invoices are paid in full and on time.
- Manage all payment processing, invoicing and collections tasks.
- Carefully review each invoice and requisition for payment, resolving errors prior to processing.
- Manage customer bookings and reservations using outlook and MS word.docx
- Provide excellent customer service and solve reservation issues and complaints.
- Answer all customer reservation queries through phone, email and face-to-face.
Leads Moderator
Junk Mail Marketplaces
06.2021 - 01.2024
- Offered assistance to customers to ensure they find the right product/service
- Made bunk calls to customers
- Meeting with management to discuss possible improvements to the company's customer service
- Provide personalized customer service by responding to the needs of customers
- Managing of switchboard, screening calls for the CEO, PA and head of Finance
Reservations and Billing
Kwela Fleet Management
05.2019 - 08.2020
- Received and captured clients trip reservations
- Validate date and times of scheduled trips with customers towards the date of appointment
- Compiled monthly Statistical data
- Scheduled of trips for drivers
- Calculation and issuing of quotations for customers upon request
- Captured trips and prepare invoices on pastel for billing purposes
Education
Bachelor of Arts - Industrial And Organisational Psychology And Basi
UNISA
Pretoria, South Africa 04.2001 -
Skills
- Billing and Data capturing
- Good Communication Skills
- Organising skills
- Detail orientated
- Customer Service Oriented
- Basic IT skills
- Excellent problem solver
- Payment collections
Additional Information
- Junk Mail Publishing, Nthabiseng Mokawane, 012 342 3840, 067 294 8410, 06/2021 - 01/2024
- Kwela Fleet Management, Noni Dlamini, 073 463 6980, 05/2019 - 08/2020
Timeline
Reservation and Billing Clerk
Cee Fleet Management
03.2024 - Current
Leads Moderator
Junk Mail Marketplaces
06.2021 - 01.2024
Reservations and Billing
Kwela Fleet Management
05.2019 - 08.2020
Bachelor of Arts - Industrial And Organisational Psychology And Basi
UNISA
04.2001 -
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