ZEAH ADAMS
Cape Town
Summary
Results-driven Administrative and Billing Professional experienced in managing complex billing functions and investigating account discrepancies. Delivered exceptional customer support through effective communication and negotiation skills while maintaining accuracy under pressure. Committed to stakeholder engagement and financial administration, contributing to organisational success through proactive teamwork.
Overview
4
4
years of professional experience
Work History
Billing Administrator
RSAWEB Internet Services
2025.07 - Current
Key Responsibilities
- Manage and resolve complex billing enquiries across phone, email, WhatsApp, Live Chat, and ticketing platforms.
- Conduct detailed investigations into escalated billing disputes, account discrepancies, and customer complaints.
- Perform weekly project closure reviews to ensure accurate billing implementation and account completion.
- Process account reconciliations and escalate complex financial matters to relevant stakeholders when required.
- Conduct billing audits to identify inconsistencies, revenue leakage, and corrective actions.
- Review and approve credit requests in accordance with company policies and procedures.
- Negotiate and implement sustainable payment arrangements for customers experiencing financial difficulties.
- Process account reinstatements and service unsuspensions following successful payment verification.
- Communicate back-billing requirements and provide customers with clear explanations of account adjustments.
- Liaise with Debtors Clerks and internal departments to ensure accurate invoicing and account maintenance.
- Validate cessions and transfer of ownership requests, ensuring billing accuracy and compliance.
- Maintain comprehensive knowledge of products, services, and billing systems to provide effective customer support.
- Monitor account health and proactively identify potential billing risks and discrepancies.
- Assist customers with service upgrades, downgrades, cancellations, and account amendments.
- Support revenue protection initiatives through accurate billing verification and account reviews.
- Ensure compliance with company billing policies, procedures, and service-level agreements.
- Build and maintain positive customer relationships through professional and solution-focused communication.
- Assist management with reporting, account investigations, and process improvement initiatives.
- Collaborate with technical, finance, sales, and debtor teams to ensure seamless customer service delivery.
- Successfully resolved complex billing disputes while maintaining high customer satisfaction.
- Assisted in reducing account escalations through proactive customer communication and problem resolution.
- Consistently maintained accuracy in billing investigations and account reconciliations.
- Contributed to revenue protection through detailed billing audits and account reviews.
Debtors administrator
RSAWEB Internet Services
2024.09 - 2025.06
Key Responsibilities
- Managed debtor accounts and customer account maintenance.
- Processed refunds, credits, journals, and account adjustments.
- Negotiated payment plans and assisted customers with account rehabilitation.
- Performed soft and hard collections in accordance with company policies.
- Managed legal collections processes and legal ticket administration.
- Maintained accurate records of customer interactions and payment arrangements.
- Assisted with consumer finance account administration and reporting.
- Ensured VoIP billing accuracy and account reconciliation.
- Supported accounts finance operations through invoice and credit note processing.
- Delivered customer service through multiple communication channels including walk-in support.
Administrative and Finance Assistant
Pelican Park High School
2023.01 - 2024.01
- Receipting of all monies received and ensuring proper and accurate record keeping
- Ensuring that school fees collection is on par with budget
- Banking of all monies receipted on a weekly basis
- Ensuring of timeous payments of accounts and keeping proper and accurate filing of each payment
- Ensuring the cash books (WCED043) are up to date on a monthly basic: INCOME, EXPENSES AND RECONCILIATIONS
- Preparing the submission of the WCED043 semi annually
- Preparing the submission of the schools financial records to the External Auditors and ensuring that it is submitted to the WCED semi-annually
- Overseeing the exemption process: preparation of documents, communication with key role players and ensuring forms are completed and returned timeously
- Submit all completed exemption forms to external auditor
- Ensure sign off of exemption on CEMIS
- Submit audited information to CIRCUIT MANAGER
- Inform parents of outcome of exemption process
- Preparation of salaries payment for SGB staff on a monthly basis
- Ensure that PAYE and UIF are paid to SARS on a monthly basis
- Handle all SARS related matters: WORKSMANS COMPENSATION
- Prepare all documents for internal AUDITS: Financial and LSTM
- Issuing and Retrieval of Textbooks -preparation of reports and files for educators
- Preparation of new Grade eight applications
- Preparation of the Schools budget and submission thereof to the WCED
- Requesting quotations for all products needed at the school-stationary, cleaning material, maintenance etc.
- Purchasing of approved items needed at school and keeping proper and accurate filing of all purchases
- Controlling of all inventory
- Arranging school functions: FUNDRAISERS, VALEDICTORY, MATRIC BALL
- Liaising with businesses, community members and parents with regard to fundraising
Administration clerk
Lady Michaelis Clinic
2022.01 - 2023.01
- Booking/Schedule appointments for patients on PHCIS
- Address patient inquiries regarding appointments and services
- Captured patient data accurately on PHCIS to maintain up-to-date records
- Organised and managed patient folders by drawing, sequencing, prepping, refilling, merging, and archiving in compliance with policies
- Filing of patient folders and results in folder
- Compile new and retrieve of patient folders
- Trace lost and old folders
- Making appointments for patients at respective windows
- Operating the switchboard -answering and transferring calls to various departments
- Assist with the collection and capturing of the daily stats
- Knowledge of cash management
- Supported team continuity by stepping in for colleagues during shifts to ensure smooth operations
- Obtain information and documentation needed from patients
Education
Grade 12 -
Grassy Park High
Grassy park,Cape Town2021-01
Skills
CORE SKILLS
- Billing Administration
- Financial Administration
- Debtors Management
- Account Reconciliations
- Credit Control
- Debt recovery
- Payment Arrangement Negotiation
- Revenue Protection
- Account Investigations
- Cash Handling & Financial Controls
- Data Capturing & Records Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Report Preparation
- Administrative Support
- Customer Service Excellence
- Problem Solving & Analytical Thinking
- Team Collaboration
- Stakeholder Management
- Time Management
- Switchboard Operations
References
- Faith Renene, Billing Administrator / Debtors Administrator, RSAWEB Internet Services, Faith@rampgroup.co.za, 0607201230
- Kamillah Slamdien, Administrative and Finance Assistant, Pelican Park High School, pelicanparkhigh@gmail.com, 0213961102
- Leriza Bezuidenhout, Administrative Clerk, Lady Michaelis CDC, Leriza.Bezuidenhout@westerncape.gov.za, 0217978171
Timeline
Billing Administrator
RSAWEB Internet Services
2025.07 - Current
Debtors administrator
RSAWEB Internet Services
2024.09 - 2025.06
Administrative and Finance Assistant
Pelican Park High School
2023.01 - 2024.01
Administration clerk
Lady Michaelis Clinic
2022.01 - 2023.01
Grade 12 -
Grassy Park High