KHATIJA GREEN
Lenasia South
Summary
Results-driven finance and administration professional currently completing a Bachelor of Commerce in Accounting Science at UNISA. Experienced in finance operations, billing administration, customer account management, payment verification, reconciliations, reporting and technical support. Proven ability to process high-volume transactions, resolve billing queries and support finance teams while ensuring accuracy, compliance and excellent customer service. Proficient in SYSPRO, Salesforce CRM, Agility and AEX, with academic knowledge of Microsoft Excel, VLOOKUP and Sage Pastel Partner. A quick learner with strong analytical, organizational and problem-solving skills, seeking a Finance Administrator, Finance Operations Coordinator, Accounts Administrator, Debtors Clerk, Creditors Clerk, Accounts Assistant or Junior Accountant position.
Overview
4
4
Languages
12
12
years of professional experience
Work History
Customer Billing & Technical Support Consultant
iSON Xperiences
01.2026 - 08.2026
- Managed customer queries relating to billing, payments, invoices, account balances and service charges through multiple support channels.
- Investigated billing discrepancies and account queries, providing customers with clear explanations and appropriate resolutions.
- Managed multi-channel customer engagements (calls, email and WhatsApp), resolving escalations within 24-48 hours and maintaining strong client relationships.
- Created and monitored tickets for payment allocation requests and account-related queries through to resolution.
- Updated customer account information while maintaining accurate records and following required processes.
- Escalated billing, payment and account-related matters to the relevant internal departments and followed up where required.
- Investigated service faults and order status using FNO partner portals and internal systems.
- Assisted with provisioning, activation and service fault-resolution processes.
- Logged, tracked and managed technical support tickets while meeting SLA requirements.
- Applied effective troubleshooting and first-call resolution techniques to resolve customer queries efficiently.
- Provided professional customer support while handling billing, payment, account and technical information.
Finance Operations Coordinator
SADV
01.2025 - 07.2025
- Processed and audited high-volume refund requests (50+ daily), verifying supporting documentation and ensuring strict policy compliance while coordinating with Finance to accelerate approvals and consistently achieve SLA targets.
- Processed high-volume refund packs, requesting outstanding supporting documents from call centre agents via WhatsApp and other internal channels to ensure refund requests were complete and ready for processing.
- Administered promotional competitions (Konnect KaChing), verified winner information and banking details, processed payment-related requests, reconciled transactions across SYSPRO and Agility, and prepared financial tracking reports.
- Collaborated with Finance, Operations and field contractors to resolve customer disputes, validate records and improve workflow efficiency.
- Maintained and reconciled financial records, updated tracking spreadsheets, identified anomalies and strengthened data accuracy controls.
- Analyzed recurring refund trends and customer pain points, producing reports and recommending process improvements.
- Coordinated daily operations to enhance workflow efficiency across multiple departments.
- Developed and maintained project schedules, ensuring timely completion of deliverables.
Service Desk Agent
iAnalyze Technologies (Pty) Ltd
01.2022 - 01.2023
- Delivered first-line technical support for 40+ daily hardware, software and network incidents.
- Managed and prioritised 50+ high-volume service desk tickets daily while achieving first-contact resolution.
- Guided end users through desktop, mobile and system troubleshooting.
- Executed data recovery and routine server maintenance while safeguarding business-critical information.
- Analyzed recurring incident trends and generated reports to improve service delivery.
- Provided first-line support via phone, email, and chat, maintaining effective communication channels.
- Diagnosed software and hardware problems using ticketing systems to ensure timely resolutions.
- Collaborated with IT teams to implement process improvements and streamline service delivery workflows.
Teacher Assistant
Sierra Nevada Primary School
01.2021 - 12.2021
- Supported lesson delivery and curriculum implementation for more than 30 learners.
- Managed administrative duties including record keeping, photocopying and filing.
- Coordinated learner supervision, school outings and examination invigilation.
- Served as the first point of contact for parents and handled daily enquiries professionally.
- Monitored student progress and behavior, providing feedback to lead teachers for effective classroom management.
- Supported classroom activities and assisted in lesson preparation to enhance student learning experiences.
Event Coordinator
Fuzland Caterers
01.2015 - 12.2016
- Coordinated event setup, buffet layouts and service for 50-200+ guests.
- Maintained food quality and hygiene compliance.
- Delivered excellent customer service and supported smooth event operations
Education
Bachelor of Commerce - Accounting Science
University of South Africa (UNISA)
08-2026
Economics And Management Sciences -
UNISA
01-2020
Skills
Finance Operations
Financial Administration
Billing Administration
Customer Account Management
Debtors & Creditors Administration
Payment Processing & Allocation
Payment Verification
Financial Documentation
Account Reconciliations
Financial Reporting
Data Capturing & Record Management
Microsoft Excel
VLOOKUP
Sage Pastel Partner
Analytical & Problem-Solving Skills
Attention to Detail
Communication & Interpersonal Skills
Time Management
Quick Learner
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
SYSPRO
Salesforce CRM
Agility
AEX
FNO Partner Portals
CRM Systems
Ticket Management Systems
Problem resolution
Customer support
Languages
English
Afrikaans
Setswana
isiZulu
Timeline
Customer Billing & Technical Support Consultant
iSON Xperiences
01.2026 - 08.2026
Finance Operations Coordinator
SADV
01.2025 - 07.2025
Service Desk Agent
iAnalyze Technologies (Pty) Ltd
01.2022 - 01.2023
Teacher Assistant
Sierra Nevada Primary School
01.2021 - 12.2021
Event Coordinator
Fuzland Caterers
01.2015 - 12.2016
Bachelor of Commerce - Accounting Science
University of South Africa (UNISA)
Economics And Management Sciences -
UNISA