Lindelwa Skosana

I am a results-driven communications professional with over three years of experience in stakeholder engagement, client services, and contact center operations within a monopolistic industry. This includes experience as a Contact Center Team Leader, having served as an Acting Team Leader at the South African Civil Aviation Authority (SACAA). My expertise includes business communication, client relationship management, and digital engagement. I have a strong background in corporate writing, having authored articles and reports on industry developments. Recently awarded the External Client Centricity Award in my current role, I excel in fostering positive client relationships, ensuring service excellence, and maintaining brand reputation. My recent project management upskill has enhanced my ability to coordinate cross-functional initiatives and drive communication strategies effectively. With a keen eye for detail and a passion for impactful storytelling, I am eager to contribute to a dynamic communications team and strengthen external brand positioning.

Professional with proven track record in customer service and communication, prepared for this role. Known for strong focus on team collaboration and achieving results. Skilled in managing high call volumes, resolving issues efficiently, and adapting to changing needs. Reliable, flexible, and adept at using contact center software.

Experienced with managing high call volumes and resolving customer inquiries promptly and professionally. Utilizes effective communication and active listening to understand and address customer needs. Knowledge of using CRM systems and call center software to streamline processes and enhance customer experience.

• Ayanda, Manunga, Senior Manager, +27 79 496 7077, South African Civil Aviation Authority
• Eugenia, Moya, Line Manager, +27 72 608 2083, South African Civil Aviation Authority
• Josiah, Mashishi, Teacher/Supervisor, +27 82 498 8155, Gauteng Department of Education/ Dan Kutumela Secondary School