Linda Unathi Ngwenya
Debtors Manager
Johannesburg
Summary
Dynamic Debtors Manager with a proven track record in team leadership and performance management. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Successfully implemented reporting tools that improved visibility of aged receivables, driving proactive debt management and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Debtors Manager
Averda South AFrica
04.2020 - 08.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Credit Control Team Lead
Imperail
05.2019 - 04.2020
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
Senior Credit Controller
Vector Logistics
10.2018 - 05.2019
- Negotiated payment terms with customers based on their individual circumstances, maintaining good relationships while protecting the company''s interests.
- Conducted periodic audits of credit control processes, identifying areas for improvement and implementing corrective measures accordingly.
- Strengthened internal controls by identifying inefficiencies in existing procedures and recommending improvements to support sustainable growth.
- Developed customized reporting tools for better visibility of aged receivables, enabling proactive management of potential bad debts and writeoffs.
Credit Control Supervisor
United Pharmaceutical Distributors
04.2012 - 10.2018
- Developed comprehensive reports for upper management, highlighting credit control performance and areas for improvement.
- Negotiated payment arrangements with delinquent customers, minimizing company losses while maintaining positive relationships.
- Oversaw daily operations of the credit control department while managing a team of employees dedicated to reducing outstanding balances.
- Achieved high levels of customer retention by cultivating positive long-term relationships built on trust and open communication.
Education
No Degree - Credit Management 4
Credit Blende Training
Johannesburg 04.2001 -
No Degree - Media Studies
Boston Media House
Johannesburg 04.2001 -
High School Diploma -
Maryvale College
Johannesburg 04.2001 -
Skills
Team leadership
Decision-making
Performance management
Customer relationship management (CRM)
Policy implementation
Documentation and reporting
Goal setting
Staff training and development
Key performance indicators
Salesforce management
Coaching and mentoring
Data analysis
Policy and procedure development
Change management
references
REFERENCES
Name : Given Masongwa (UPD)
Occupation : Credit Manager
Contact Detail : 082 848 6604
REFERENCES
Name : Shannon Mcintosh (Vector )
Occupation : Credit Control Supervisor
Contact Detail : 011 458 8841
REFERENCES
Name : Minette Van Rooyen ( Averda)
Occupation : Finance Manager
Contact Detail : 082 540 4419
Timeline
Debtors Manager
Averda South AFrica
04.2020 - 08.2025
Credit Control Team Lead
Imperail
05.2019 - 04.2020
Senior Credit Controller
Vector Logistics
10.2018 - 05.2019
Credit Control Supervisor
United Pharmaceutical Distributors
04.2012 - 10.2018
No Degree - Credit Management 4
Credit Blende Training
04.2001 -
No Degree - Media Studies
Boston Media House
04.2001 -
High School Diploma -
Maryvale College
04.2001 -
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