Lebohang Maphala
Johannesburg,GP
Summary
Quality-driven Compliance Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Graduate Compliance ANALYST
Hollard Insurance
11.2023 - 11.2024
- I regularly drafted detailed reports and communicated compliance findings to various departments and external stakeholders
- This involved responding to inquiries with clear, professional, and timely updates, ensuring all parties were well-informed and issues were addressed promptly
- I investigated and resolved compliance-related issues by analyzing data, identifying root causes, and recommending solutions
- This process required a thorough understanding of the products and procedures, similar to troubleshooting and assisting customers with their inquiries
- I meticulously documented compliance activities, including tracking discrepancies, audit results, and corrective actions
- Maintaining these detailed records was crucial for regulatory audits and internal reviews, paralleling the need for precise customer interaction records in a support role
- I worked closely with other departments to implement process improvements and address compliance challenges
- This collaborative approach ensured that solutions were effective and aligned with overall company goals, much like working with a team to enhance customer support processes
- I ensured all compliance activities followed established guidelines and company policies
- This attention to procedural detail is directly applicable to upholding company policies and delivering consistent customer service.
claims technician ASSISTANT
RISK & insurance DEP. EKURHULENI MUNICIPALITY
07.2022 - 12.2022
- Investigate, evaluate, and manage calls to complete coverage analysis confirming or denying coverage
- Maintain client privacy by keeping health information confidential
- Complete field inspection of losses including accurate scope of damages, photographic evidence collection and written estimates
- Audit claims to ensure the claim procedures are correct base on Municipality third party financial advisor.
fieldworker supervisor
STATISTICS SA
02.2022 - 04.2022
- Supervise and lead a team of field workers
- To collect data accurately using a survey questionnaire on Survey Solutions (SS) databases, which is installed in a tablet device
- Overseeing the overall functions of fieldworkers
- Assist fieldworkers when challenges are faced in the field
- Take ownership and accountability for tasks and demonstrate effective self-management
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained.
Education
Higher Certificate in Information Technology (System Development) -
Mindworx Consulting and Academy
Rosebank, GAU12.2023
Bachelor of Commerce in Economics and Risk Management - Econometrics, (Micro & Macro) Economics, Investment management, Accounting, Mathematics, Financial Markets, Business Management
Northwest University
Potchefstroom, NW12.2022
Skills
- Communication
- Detail Orientated
- Computer literate
- Documentation Review
- Regulatory knowledge
- Research proficiency
- Reporting skills
- Compliance understanding
Certification
Bachelors degree certificate
Information Technology Higher Certificate
Udemy Governance, Risk and Compliance Master course Completion Certificate
Timeline
Graduate Compliance ANALYST
Hollard Insurance
11.2023 - 11.2024
claims technician ASSISTANT
RISK & insurance DEP. EKURHULENI MUNICIPALITY
07.2022 - 12.2022
fieldworker supervisor
STATISTICS SA
02.2022 - 04.2022
Bachelor of Commerce in Economics and Risk Management - Econometrics, (Micro & Macro) Economics, Investment management, Accounting, Mathematics, Financial Markets, Business Management
Northwest University
Higher Certificate in Information Technology (System Development) -
Mindworx Consulting and Academy
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