Lebohang Maphala
Johannesburg,GP
Summary
Quality-driven Compliance Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Graduate Compliance ANALYST
Hollard Insurance
11.2023 - 11.2024
- I regularly drafted detailed reports and communicated compliance findings to various departments and external stakeholders
- This involved responding to inquiries with clear, professional, and timely updates, ensuring all parties were well-informed and issues were addressed promptly
- I investigated and resolved compliance-related issues by analyzing data, identifying root causes, and recommending solutions
- This process required a thorough understanding of the products and procedures, similar to troubleshooting and assisting customers with their inquiries
- I meticulously documented compliance activities, including tracking discrepancies, audit results, and corrective actions
- Maintaining these detailed records was crucial for regulatory audits and internal reviews, paralleling the need for precise customer interaction records in a support role
- I worked closely with other departments to implement process improvements and address compliance challenges
- This collaborative approach ensured that solutions were effective and aligned with overall company goals, much like working with a team to enhance customer support processes
- I ensured all compliance activities followed established guidelines and company policies
- This attention to procedural detail is directly applicable to upholding company policies and delivering consistent customer service.
claims technician ASSISTANT
RISK & insurance DEP. EKURHULENI MUNICIPALITY
07.2022 - 12.2022
- Investigate, evaluate, and manage calls to complete coverage analysis confirming or denying coverage
- Maintain client privacy by keeping health information confidential
- Complete field inspection of losses including accurate scope of damages, photographic evidence collection and written estimates
- Audit claims to ensure the claim procedures are correct base on Municipality third party financial advisor.
fieldworker supervisor
STATISTICS SA
02.2022 - 04.2022
- Supervise and lead a team of field workers
- To collect data accurately using a survey questionnaire on Survey Solutions (SS) databases, which is installed in a tablet device
- Overseeing the overall functions of fieldworkers
- Assist fieldworkers when challenges are faced in the field
- Take ownership and accountability for tasks and demonstrate effective self-management
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained.
Education
Higher Certificate in Information Technology (System Development) -
Mindworx Consulting and Academy
Rosebank, GAU12.2023
Bachelor of Commerce in Economics and Risk Management - Econometrics, (Micro & Macro) Economics, Investment management, Accounting, Mathematics, Financial Markets, Business Management
Northwest University
Potchefstroom, NW12.2022
Skills
- Communication
- Detail Orientated
- Computer literate
- Documentation Review
- Regulatory knowledge
- Research proficiency
- Reporting skills
- Compliance understanding
Certification
Bachelors degree certificate
Information Technology Higher Certificate
Udemy Governance, Risk and Compliance Master course Completion Certificate
Timeline
Graduate Compliance ANALYST
Hollard Insurance
11.2023 - 11.2024
claims technician ASSISTANT
RISK & insurance DEP. EKURHULENI MUNICIPALITY
07.2022 - 12.2022
fieldworker supervisor
STATISTICS SA
02.2022 - 04.2022
Bachelor of Commerce in Economics and Risk Management - Econometrics, (Micro & Macro) Economics, Investment management, Accounting, Mathematics, Financial Markets, Business Management
Northwest University
Bachelors degree certificate
Information Technology Higher Certificate
Udemy Governance, Risk and Compliance Master course Completion Certificate
Higher Certificate in Information Technology (System Development) -
Mindworx Consulting and Academy
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