ANELISA NOTSHAYA
Carewoker
Johannesburg,GP
Summary
I am a results-driven and empathetic professional with a diverse background in customer-facing roles, team management, sales, and caregiving. I have a proven track record of delivering exceptional customer experiences, driving sales growth, and leading teams to achieve outstanding results. My strong communication skills and analytical abilities, combined with a genuine passion for helping others, position me as a valuable asset in any professional setting.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
1
1
Language
1
1
Certificate
4
4
years of post-secondary education
Work History
ASSISTANT MANAGER
Spot Lounge
01.2024 - Current
- Streamlined daily operations by assisting the bar manager in efficient task execution.
- Mentored and trained bar staff to elevate customer service standards and managing over 50 customers a day.
- Developed and curated innovative drink and food menus to enhance guest experience.
- Optimized inventory management for increased profitability.
- Resolved customer complaints swiftly to ensure high satisfaction levels.
- Coordinated staff scheduling to maintain optimal service efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
CUSTOMER SERVICE
Telkom
11.2022 - 09.2024
- Delivered exceptional customer support by answering inquiries and resolving issues efficiently.
- Cultivated strong client relationships through personalized service and responsiveness.
- Managed accounts meticulously, ensuring seamless operations and customer satisfaction.
- Oversaw order verification and tracking to ensure timely delivery and accuracy.
- Collected and analyzed customer feedback to enhance service delivery and drive improvements.
- Facilitated customer service initiatives by addressing inquiries promptly and professionally.
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Provided friendly, helpful customer service to over 30 to 45 customers daily.
SALES AGENT
Bayport Financial services
06.2017 - 10.2020
- Conducted sales wrap-ups and generated detailed sales reports to optimize performance.
- Provided insightful weekly feedback to enhance team strategies and drive results.
- Managed loan administration to streamline processes and improve client satisfaction.
- Conducted inbound and outbound calls to ensure excellent customer engagement.
- Consistently achieved monthly revenue targets by 10% or more, demonstrating a strong sales acumen.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
Caregiver Certificate - Caregiver
Zingisa Rehabilitation Nursing College
Mthatha, South Africa 01.2015 - 06.2016
High School Diploma -
St Martins High School
Umtata 01.2011 - 11.2013
Skills
Customer relationship management
First aid certification
Time allocation planning
Customer relationship management
Critical thinking abilities
Skilled in prioritizing concurrent responsibilities
Skilled in responding to numerous inquiries daily
Optimistic perspective
References
Miss, Aphelele Hans, 0750452905, Spot Lounge
Timeline
ASSISTANT MANAGER
Spot Lounge
01.2024 - Current
CUSTOMER SERVICE
Telkom
11.2022 - 09.2024
SALES AGENT
Bayport Financial services
06.2017 - 10.2020
Caregiver Certificate - Caregiver
Zingisa Rehabilitation Nursing College
01.2015 - 06.2016
High School Diploma -
St Martins High School
01.2011 - 11.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
zulu
Bilingual or Proficient (C2)
Certification
Caregiver