Summary
Overview
Work History
Education
Skills
References
Timeline
Work Availability
Languages
Certification
Work Preference
Generic
ANELISA NOTSHAYA

ANELISA NOTSHAYA

Carewoker
Johannesburg,GP

Summary

I am a results-driven and empathetic professional with a diverse background in customer-facing roles, team management, sales, and caregiving. I have a proven track record of delivering exceptional customer experiences, driving sales growth, and leading teams to achieve outstanding results. My strong communication skills and analytical abilities, combined with a genuine passion for helping others, position me as a valuable asset in any professional setting.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

8
8
years of professional experience
1
1
Language
1
1
Certificate
4
4
years of post-secondary education

Work History

ASSISTANT MANAGER

Spot Lounge
01.2024 - Current
  • Streamlined daily operations by assisting the bar manager in efficient task execution.
  • Mentored and trained bar staff to elevate customer service standards and managing over 50 customers a day.
  • Developed and curated innovative drink and food menus to enhance guest experience.
  • Optimized inventory management for increased profitability.
  • Resolved customer complaints swiftly to ensure high satisfaction levels.
  • Coordinated staff scheduling to maintain optimal service efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.

CUSTOMER SERVICE

Telkom
11.2022 - 09.2024
  • Delivered exceptional customer support by answering inquiries and resolving issues efficiently.
  • Cultivated strong client relationships through personalized service and responsiveness.
  • Managed accounts meticulously, ensuring seamless operations and customer satisfaction.
  • Oversaw order verification and tracking to ensure timely delivery and accuracy.
  • Collected and analyzed customer feedback to enhance service delivery and drive improvements.
  • Facilitated customer service initiatives by addressing inquiries promptly and professionally.
  • Enhanced brand reputation by delivering exceptional customer service experiences consistently.
  • Provided friendly, helpful customer service to over 30 to 45 customers daily.

SALES AGENT

Bayport Financial services
06.2017 - 10.2020
  • Conducted sales wrap-ups and generated detailed sales reports to optimize performance.
  • Provided insightful weekly feedback to enhance team strategies and drive results.
  • Managed loan administration to streamline processes and improve client satisfaction.
  • Conducted inbound and outbound calls to ensure excellent customer engagement.
  • Consistently achieved monthly revenue targets by 10% or more, demonstrating a strong sales acumen.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Education

Caregiver Certificate - Caregiver

Zingisa Rehabilitation Nursing College
Mthatha, South Africa
01.2015 - 06.2016

High School Diploma -

St Martins High School
Umtata
01.2011 - 11.2013

Skills

Customer relationship management

References

Miss, Aphelele Hans, 0750452905, Spot Lounge

Timeline

ASSISTANT MANAGER

Spot Lounge
01.2024 - Current

CUSTOMER SERVICE

Telkom
11.2022 - 09.2024

SALES AGENT

Bayport Financial services
06.2017 - 10.2020

Caregiver Certificate - Caregiver

Zingisa Rehabilitation Nursing College
01.2015 - 06.2016

High School Diploma -

St Martins High School
01.2011 - 11.2013

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
zulu
Bilingual or Proficient (C2)

Certification

Caregiver

Work Preference

Work Type

Full TimeContract WorkInternshipGig WorkPart Time

Work Location

On-SiteRemoteHybrid
ANELISA NOTSHAYACarewoker