ANELISA NOTSHAYA
Carewoker
Johannesburg,GP
Summary
I am a results-driven and empathetic professional with a diverse background in customer-facing roles, team management, sales, and caregiving. I have a proven track record of delivering exceptional customer experiences, driving sales growth, and leading teams to achieve outstanding results. My strong communication skills and analytical abilities, combined with a genuine passion for helping others, position me as a valuable asset in any professional setting.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
1
1
Language
1
1
Certificate
4
4
years of post-secondary education
Work History
ASSISTANT MANAGER
Spot Lounge
01.2024 - Current
- Streamlined daily operations by assisting the bar manager in efficient task execution.
- Mentored and trained bar staff to elevate customer service standards and managing over 50 customers a day.
- Developed and curated innovative drink and food menus to enhance guest experience.
- Optimized inventory management for increased profitability.
- Resolved customer complaints swiftly to ensure high satisfaction levels.
- Coordinated staff scheduling to maintain optimal service efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
CUSTOMER SERVICE
Telkom
11.2022 - 09.2024
- Delivered exceptional customer support by answering inquiries and resolving issues efficiently.
- Cultivated strong client relationships through personalized service and responsiveness.
- Managed accounts meticulously, ensuring seamless operations and customer satisfaction.
- Oversaw order verification and tracking to ensure timely delivery and accuracy.
- Collected and analyzed customer feedback to enhance service delivery and drive improvements.
- Facilitated customer service initiatives by addressing inquiries promptly and professionally.
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Provided friendly, helpful customer service to over 30 to 45 customers daily.
SALES AGENT
Bayport Financial services
06.2017 - 10.2020
- Conducted sales wrap-ups and generated detailed sales reports to optimize performance.
- Provided insightful weekly feedback to enhance team strategies and drive results.
- Managed loan administration to streamline processes and improve client satisfaction.
- Conducted inbound and outbound calls to ensure excellent customer engagement.
- Consistently achieved monthly revenue targets by 10% or more, demonstrating a strong sales acumen.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
Caregiver Certificate - Caregiver
Zingisa Rehabilitation Nursing College
Mthatha, South Africa 01.2015 - 06.2016
High School Diploma -
St Martins High School
Umtata 01.2011 - 11.2013
Skills
Customer relationship management
References
Miss, Aphelele Hans, 0750452905, Spot Lounge
Timeline
ASSISTANT MANAGER
Spot Lounge
01.2024 - Current
CUSTOMER SERVICE
Telkom
11.2022 - 09.2024
SALES AGENT
Bayport Financial services
06.2017 - 10.2020
Caregiver Certificate - Caregiver
Zingisa Rehabilitation Nursing College
01.2015 - 06.2016
High School Diploma -
St Martins High School
01.2011 - 11.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
zulu
Bilingual or Proficient (C2)
Certification
Caregiver
Work Preference
Work Type
Full TimeContract WorkInternshipGig WorkPart TimeWork Location
On-SiteRemoteHybridSimilar Profiles
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