Ben Ngcoi

Senior Warehouse Supervisor

DSV Solutions

06.2021 - 05.2025

Managed vendor relationships for timely delivery of goods, ensuring consistent stock levels for customer satisfaction.
Continuously analyzed warehouse operations data to identify trends and areas for improvement, implementing strategic changes that resulted in measurable performance gains.
Mentored junior staff members on best practices in warehouse supervision, fostering a culture of professional growth within the team.
Implemented safety protocols to reduce workplace accidents and ensure employee wellbeing.
Optimized storage space by reorganizing product layouts and implementing efficient shelving solutions.
Introduced lean principles into warehouse operations, reducing waste and costs associated with excess inventory storage.
Conducted regular inventory audits to maintain accurate stock records and minimize discrepancies.
Addressed customer complaints promptly, resolving issues efficiently while maintaining positive relationships with clients.
Trained new team members on proper and safe use of tools and equipment.
Assigned tasks to team members to complete within designated time frames.
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Maintained accurate records of team attendance and documented disciplinary actions.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Determined staffing needs, developing schedules to staff all shifts.