Hlengiwe Promise Hlongwane Hlongwane
Accounts Manager / Online Platform Admin
Johannesburg,GP
Summary
Dynamic Account Manager with a proven track record at Ar Industrial, excelling in client relationship management and customer satisfaction. Skilled in developing customized account plans and enhancing client engagement strategies, resulting in high retention rates. Adept at collaborating with teams to identify upsell opportunities and drive business growth.
Diligent accounts manager/Platform admin with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Account Manager
Ar Industrial
06.2023 - 09.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Department Manager
Leroy Merlin
11.2020 - 09.2022
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Established clear performance expectations for staff members which led to increased accountability.
Credit Officer
Vimatrix
06.2018 - 03.2020
- Developed key relationships with clients, providing exceptional service and fostering long-term partnerships.
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Organized and finalized loan applications for underwriter review.
- Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
- Supported business growth initiatives by assisting in the identification of new market opportunities for expansion within the credit sector.
- Reviewed and verified income, credit reports and employment histories for each borrower.
Education
Higher Certificate - Human Resources Management
University of Johanesburg
Johannesburg, South Africa 04.2001 -
Diploma - Transport Management
University of Johanesburg
Johannesburg, South Africa 04.2001 -
High School Diploma -
Bambazi High School
Bergville, South Africa 04.2001 -
Skills
Client account management
Certification
Certified Accounts manager/Platform admin, AR industrial - +2 years
Timeline
Account Manager
Ar Industrial
06.2023 - 09.2025
Department Manager
Leroy Merlin
11.2020 - 09.2022
Credit Officer
Vimatrix
06.2018 - 03.2020
Higher Certificate - Human Resources Management
University of Johanesburg
04.2001 -
Diploma - Transport Management
University of Johanesburg
04.2001 -
High School Diploma -
Bambazi High School
04.2001 -