Dineo Emily Moche

Resource management and Delivery Support

• Manage the team milestones, deliverables and ensure that all deadlines are met and all deliverables are met in a timeous manner.
• Manage and create communication both internal and external within the organization in a form of newsletters, bulk emailing, etc.
• Build strong team relationships and corrdinate workflow with our stakeholders.
• Operate as an escalation point for Scrum Masters and oversee resource planning to meet project needs.
• Collaborate with other team leads and stakeholders on projects/campaigns and address any gaps.
• Support the Tribe Support lead in the design and planning of all Strategy & Business Planning Processes
• Provide weekly/monthly updates,reports,track projects and ensure communication is sent to both internal and external stakeholders.
• Create a knowledge management system for all business planning processes
• Support resourcing, development and perfomance management processes.
• Implement solutions to solve customer issues and increase satisfaction.
• Document issues and solutions to enable tracking history and maintain accurate logs.
• Create a document or knowledge management system for all business planning processes by providing reports, processes, templates etc.).
• Intergrate new communication tools.

People and Change Management

• Support resourcing, development and perfomance management process.
• Create innovative ways and strategies for the team to excel, communicate better and improve.
• Highlight individual and team contributions to boost team morale and ensure the team engages in projects.
• Implement strategies with Leads.
• Improved customer satisfaction by promptly addressing concerns/risks and providing accurate solutions.
• Develop strong relationships with key clients, acting as their primary point of contact for all concerns.

Reporting Analytics and Design Thinking

• Provide regular updatesand status reports to stakeholders to ensure alignment and transparency.
• Be updated about metrics,designs or processes that may or can improve the project.
• Lead daily stand ups, planning, and engagements to show continous improvement.
• Coach team members, and address any issues that may hinder our processes to ensure the team is aligned.
• Remove blockers and be solution driven at all times.
• Oversee every report to ensure it is aligned with the project vision.
• Manage the Scrum boards (Planning app on Teams) and use Kanbans to track project growth, and ensure the best workflow.
• Support transitions, plannings and adherence to project deivery standards.

Financial Risk and Governance Process Coorndinations

• Ensure that all the risks within the project are highlighted and can be solutioned for.
• Oversee all financial risks while ensuring that compliance with budget, audits and regulatory requirements are adhered to.
• Function as the main point of escalation for all stakeholders.
• Manage the communication, contract renewals including corrdinationof rate increase and resource movements to ensure alignment.

Communication

• Manage effective commnunication within stakeholders.
• Manage all internal meetings.
• Manage and communicate with resources to ensure alignment.
• Demonstrate leadership by identifying gaps or areas that need improvement.
• Provide a worklow or management process that brings engagements within the team that will ensure possible solutions and proper execution throughout.

Support Business as a Tribe Support Manager

• Alignment with Business Leads to ensure execution of tasks is accurate.
• Form relations with stakeholders to ensure the Business unit runs smoothly.
• Support management and the teams needs.
• Be the point of escalation so I can solution quickly and accurately.
• Demonstrate leadership by iverseeing every project and ensuring alignment within the team.
• Manage communication within management, the team and stakeholders.
• Drive morning standups to get updates on the current projects at large and brief the relevent stakeholders.
• Track the teams indivisual progress and provide assistance/advise if needed.
• Drive the team to new heights, make sure they excel and ensure the teams vision is met throughout.
• Manage the admin and communication within the team.

• Optimized PC performance through regular updates, patches, and system upgrades.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.

• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Increased efficiency by utilizing remote support tools to troubleshoot user issues effectively.
• Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices.