Boitumelo Nellie Masilela
Branch Manager
Pretoria
Summary
Highly detail-oriented and professional branch manager with a proven track record of successfully managing and controlling warehouse operations to achieve budgetary and service level targets. Committed to providing effective and reliable service to customers while ensuring compliance with all legal requirements. Skilled in organizing the safe and efficient receipt, storage, and dispatch of warehouse materials, goods, and products to meet business operations and customer demand. Experienced in developing and maintaining strong relationships with customers and suppliers to drive business growth. Proficient in implementing cost control strategies to achieve budgeted targets. Adept at managing administrative, operational, and human resources disciplines within the branch. Currently studying a BCom in operations and supply chain management through Unisa to further enhance skills in this field. Seeking a position within a company where expertise can be utilized in a practical and fast-paced environment, taking the next step in my career. Results-driven with a passion for continual improvement and acquiring additional skills. Also dedicated to assisting the needy during spare time by providing food and clothing.
Overview
21
21
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Branch Manager
DSV Solutions
Pretoria , Rosslyn
11.2022 - Current
- Consistently achieve or exceed EBIT targets
- Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment and / or facility is accidentally harmed / damaged
- Ensure daily system-to-system stock on hand reconciliation and alignment between DSV and Client-owned systems
- Facilitate investigation(s) and corrective action in the event of noted discrepancies in a timely manner
- Ensure invoicing is accurate and supported with suitable back-up documentation and avoid credit notes wherever possible
- Drive monthly cost reviews, tracking and trend measurement at line-item level to ensure costs are challenged
- This to avoid recurrence of such instances
- Ensure all unavoidable costs are controlled and, where possible, recovered in its entirety through accurate and on time invoicing, all revenue is received on time and in full of clients with remittance supplied
- Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI's
- This to avoid any claims for losses and / or damages
- Ensure stock management processes are conducted and objectives are met daily
- This includes daily replenishments, cycle counting (including empty bin checks) and SKU consolidation
- Develop client rapport through adequate and consistent communication streams
- Ensure all client queries are documented addressed and feedback provided to client within 24-hours
- Commitment to improvement initiatives in support of productivity & cost saving(s) aligned to DSV SIGMA
- Management of the operation in an efficacious manner illustrative of contractual alignment
- This including, but not limited to skills management, quality adherence, alignment of HSE (this, inclusive of timeous incident reporting) and legal compliance, as well as financial performance
- All aspects of compliance, including Health, Safety, and Environment (HSE) and the Integrated Management System (IMS) is duly managed per respective framework
- This ensuring compliance throughout the business undertaking
- Ensure Corrective and Preventative Action reports and registers are kept up to date
- Ensure facility, processes and documentation are maintained such to ensure audit readiness having minimal, if any, deficiencies
- Audits include ISO, Operations Assessments
Operations Manager
DSV Solutions
Pretoria, Rosslyn
02.2014 - 10.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented sustainability initiatives, reducing environmental impact.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Inventory Supervisor
DSV Solutions
Pretoria, Rosslyn
02.2010 - 01.2014
- Optimized warehouse space utilization with effective layout planning and storage organization.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
- Managed a team of warehouse staff to maintain high productivity levels, ensuring proper training and adherence to company policies.
- Coordinated with transportation providers to ensure timely delivery of inbound shipments and proper coordination for outbound shipments, thus improving overall logistics efficiency.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Conducted root cause analyses on recurring issues related to stock discrepancies or shrinkage losses, implementing corrective actions where necessary.
- Collaborated with cross-functional teams to ensure accurate forecasting, purchasing, and replenishment of inventory levels.
- Monitored customer return shipments and communicated damages to manufacturer.
- Mentored junior team members on best practices in inventory management while fostering a positive work culture that promoted teamwork and collaboration among staff members.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Reduced waste and optimized storage space by reorganizing warehouse layout according to product turnover rates.
- Mentored junior inventory staff, sharing expertise and promoting professional development within team.
- Fostered culture of continuous improvement among staff, encouraging suggestions for process enhancements that led to operational efficiencies.
- Established key performance indicators for inventory control, providing clear framework for evaluating team performance and identifying areas for improvement.
- Negotiated with suppliers to secure advantageous terms, resulting in cost savings and improved supply chain reliability.
- Assisted in budget preparation, closely monitoring inventory-related expenses to stay within financial targets.
- Developed and enforced safety protocols in warehouse, significantly decreasing workplace accidents.
- Assigned tasks to team members to complete within designated time frames.
- Resolved conflicts between team members and addressed complaints or grievances.
- Trained new team members on proper and safe use of tools and equipment.
- Developed standard operating procedures for team to follow and maintained records of activities.
Administration Supervisor
DSV Solutions
Pretoria
12.2007 - 01.2010
- Managing inventory of asset and supplies, monitoring critical level of stock
- Coordinating between departments and operating units in resolving day –to-day administrative and operational problems
- Requisition for purchase orders and goods receiving on my order system
- Receive and verify invoices vs
- The goods from the suppliers
- Verify that the transactions comply with financial policies and procedures
- Prepare invoices for payments
- Print and distribute monthly financial reports
- Manage the time and attendance reports
- Sending out mails, faxes, receiving calls and managing files
- Performing multifaceted general office support
- Knowledge of ISO9001:2008
Bank Teller & Treasury Clerk
Absa Bank Limited
Pretoria, Quuenswood
03.2004 - 11.2007
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
High School Diploma -
Phelindaba High School
Pretoria, Atteridgeville, South Africa 01.1993 - 12.1997
National Diploma - Cost & Management Accounting
ML Sultan Technikon
Durban , South Africa 01.1998 - 2001.01
Certificate - Supply chain and Procurement; Supply Chain Management Concepts, elements & Philosophy; Logistical Systems and competitive Supply chain Management; Strategic Sourcing; Supply Chain partners Relationship & Fundamental of inventory Management
IQ Academy
Pretoria, South AFRICA 01.2014 - 08.2016
Associate of Applied Science - Supply Chain And Operations Management
Unisa
Pretoria, South AFRICA 01.2022 - Current
Skills
Client Support
Team Orientated
Proactive Problem Solver
Analysis & Reporting
Planning, Organizing and Time Management
Leadership and Interpersonal Skills
Research-Driven Process Improvement
Team player
Facilitating Employee Evaluations
Mentoring Development
Talent Growth Initiatives
Effective Relationship Management
Effective Relationship Management
Branch Performance Management
Accomplishments
- 2022, Success on reallocation of DSV Volvo warehouse from Rosslyn to Germiston
- 2019, Achieved SLA targets 99.85% for a period of 6 months consecutively on Inbound and Outbound processes.
- 2018, Achieved Ebit targets by 8% (Profit for the operation)
- 2018, Reduced redundant & obsolete materials to the value of R6 million.
- 2017, Successfully implemented the space optimization.
First Names
Boitumelo Nellie
Work Telephone
+27 12 529 6323
Fax
+27 86 512 2192
Alternative Email Address
boitumelo.sons@za.dsv.com
Own Vehicle
Yes
Personal Information
- Location : Pretoria, Chantelle
- Nationality: South African
- Driving License: Code 10
Timeline
Branch Manager
DSV Solutions
11.2022 - Current
Associate of Applied Science - Supply Chain And Operations Management
Unisa
01.2022 - Current
Operations Manager
DSV Solutions
02.2014 - 10.2022
Certificate - Supply chain and Procurement; Supply Chain Management Concepts, elements & Philosophy; Logistical Systems and competitive Supply chain Management; Strategic Sourcing; Supply Chain partners Relationship & Fundamental of inventory Management
IQ Academy
01.2014 - 08.2016
Inventory Supervisor
DSV Solutions
02.2010 - 01.2014
Administration Supervisor
DSV Solutions
12.2007 - 01.2010
Bank Teller & Treasury Clerk
Absa Bank Limited
03.2004 - 11.2007
National Diploma - Cost & Management Accounting
ML Sultan Technikon
01.1998 - 2001.01
High School Diploma -
Phelindaba High School
01.1993 - 12.1997
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