Zwelakhe Manqoba Vilakazi

• Experienced IT Support Engineer with 5+ years of experience. Skilled in analyzing and resolving technical issues. Proven ability to think strategically and meet deadlines. Collaborative team player.
• Collaborated with IT support teams to troubleshoot end-user issues related to SAP security configuration, ensuring continuous system availability and performance.
• Collaborated with IT support teams to swiftly resolve technical issues, minimizing disruptions to business operations.
• Optimized IT support services by analyzing user feedback and implementing targeted improvements.

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• Led system administration, overseeing 60 installations across multiple facilities.
• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
• Provided remote support to off-site employees, ensuring seamless integration with company systems and continued productivity.

• Developed strong relationships with suppliers and vendors to ensure timely delivery of materials needed for various projects.
• Maintained accurate records of completed work orders, enabling efficient tracking and invoicing for services provided.
• Assisted in the installation of new electrical systems for clients, resulting in increased customer satisfaction and repeat business.