Paul Johannes Roberts
Senior IT Administrator
Pretoria
Summary
I am a Senior IT Administrator responsible for maintaining our office network and overseeing all IT-related services within the company. I also provide support to our clients via our service desk on Freshdesk. Our office network is secured by a MikroTik router, and I manage both Windows and Linux servers, which serve as QA environments for our developers. I set up and maintain these servers daily. Our live infrastructure is hosted on AWS, where I have configured and maintain VPC tunnels for secure connectivity. Service monitoring is handled using AWS tools and Icinga on our local Linux server. Additionally, I manage our mail servers, which are hosted on two separate providers: Office 365 and Google Workspace (G Suite). I am bilingual, possess excellent interpersonal skills, and am a fast learner who is always eager to take on new challenges.
Tech-savvy Telecommunication Intern certified in [Area of certification] coupled with in-depth knowledge of computer hardware, software, installation and maintenance. Motivated and energetic individual skillful in troubleshooting local area network and wide area network systems and training users with hardware and software applications and uses. Structured and methodical team player commended for delivering exceptional customer service and IT support in remote and client-facing capacities.
Overview
23
23
years of professional experience
5
5
Certificates
2
2
Languages
Work History
IT Support
Picksmart / iBureau
04.2016 - Current
- Doing Support for clients on our software from Fresh Desk, Telephonically and Remotely (Anydesk or Teamviewer)
- Managing Fusion PBX for clients and the office
- Managing AWS
- VPC
- EC2
- IAM
- CloudWatch
- S3
- Setup and Managing MikroTik Router
- Administrating the backups of all the SQL DB's and SVN and Norton Backups of Service
- Administrating the backups of all Hyper V Servers Setup and Administration of the QNAP Drive
- Setup and Management of the Hyper V
- Setup and Management of Icinga
- Setup and Administration of the Office 365 Mail Server
- Setup and Administration of the G Suit
IT Support
The New Reclamation Group
01.2010 - 11.2015
- Support on 2008 servers and SQL servers
- Installation of routers and firewalls
- Assist via remote logging
- Supporting fifteen (15) different sites with servers and numerous third-party software installed
- Contact: Allan Palmarozza 083 259 8744
IT Support
Telephones for Africa (MIA Samsung)
09.2007 - 12.2009
- Supported mail server and domain server
- Worked on Samsung PBX
- Worked on muxes for clients at call centers
- Worked on premi-sells
- Supported and installed call-logging servers
- Installed and supported VoIP problems for clients
- Worked on Linux servers
- Installation of routers and VPNs
- Service controller as well as service management for the JDG Account for all service matters
- Contact: Andre van Niekerk 083 658 6747
- Contact: Timothy Driessel 086 191 1832
IT Support
Du Toit Machine Moving and Rigging
06.2003 - 12.2005
- Supported mail server and domain server
- Worked on Samsung PBX
- Worked on muxes for clients at call centers
- Worked on premi-sells
- Supported and installed call-logging servers
- Installed and supported VoIP problems for clients
- Worked on Linux servers
- Installation of routers and VPNs
- Service controller as well as service management for the JDG Account for all service matters
- Contact: Roy du Toit 082 853 2408
Education
Qualified - IT Engineering
CTI College
01.2006
Skills
IT Administrator
Network Administrator
Network Engineer
ICT Support Engineer
ICT Customer Support
Problem Solving
Telecommunications Network Engineer
Client communication
ICT Security Specialist
IT support
IT support experience
IT support services
IT support management
Basic IT support
Friendly, positive attitude
Certification
CTI qualification in IT Engineering
Timeline
IT Support
Picksmart / iBureau
04.2016 - Current
IT Support
The New Reclamation Group
01.2010 - 11.2015
IT Support
Telephones for Africa (MIA Samsung)
09.2007 - 12.2009
IT Support
Du Toit Machine Moving and Rigging
06.2003 - 12.2005
Qualified - IT Engineering
CTI College
LANGUAGE
Afrikaans
English
PERSONAL DETAILS
- NAME: Paul Johannes Roberts
- IDENTITY NUMBER: 870314 5146 08 1
- NATIONALITY: SOUTH AFRICA
- E-MAIL: pajroberts@gmail.com
- TEL NO: (+27) 083 783 8018
- ALTERNATIVE CONTACT NO: carinamienie@gmail.com / (+27) 083 500 6734
- HEALTH: Excellent
- MARRIAGE STATUS: Married
- DEPENDANTS: Two (2)