Law Nkosi
Lenasia South
Summary
I am a results-driven professional with a proven ability to excel both as an independent contributor and as a dynamic leader within collaborative team environments. I have a deep appreciation for the intricacies of effective teamwork and am known for my unwavering commitment to fostering a positive and productive group dynamic. My leadership qualities shine through in my willingness to not only embrace constructive criticism but also actively seek it out, recognizing it as a cornerstone of personal and professional growth. I approach challenges with a diplomatic finesse that encourages open and productive interactions among team members. Articulate Desktop support Technician with 14-year record of finding effective solutions to technical issues through troubleshooting and issue analysis.
Overview
17
17
years of professional experience
Work History
Desktop Support Engineer
KTC-ZA
01.2012 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Patched software and installed new versions to eliminate security problems and protect data.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Monitored system performance to maintain system integrity.
- Configured and installed computer systems for other sub-organizations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured computer systems and applications, leading to smoother operations.
Desktop Support Engineer
Mefero Consulting
07.2007 - 12.2009
- Configure antivirus software to fully protect IT environment, reducing risks by 95%
- Monitor the performance of the computer systems and address issues as they arise
- Provide technical support for software reconfigurations to aid in function customization
- Test software performance throughout the desktop network to ensure peak performance
- Install computer hardware and software on desktops to keep versions current
- Initiate and complete Microsoft Windows server operating system updates
- Network with LAN/WAN and active directory for continuous company connection.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Education
MH Joosub Technical School
Johannesbug South12.2006
Skills
- Troubleshooting
- Networking
- Hardware installation
- Software Configuration
- Cloud Service
- Customer service
- Data Backup and Recovery
- Windows Operating System
- Remote Desktop Support
- End-user support
- Printer and Peripheral Support
- Hardware Installation
- Software Installation
- Local Area Networking
Languages
English
isiZulu
Setswana
Southern Sotho
Driverlicense
Nkosi Driver's License | Code 10 (C1)
Reference Team Leader KTC-ZA
Gerald Dreyer: 076 114 9333
Timeline
Desktop Support Engineer
KTC-ZA
01.2012 - Current
Desktop Support Engineer
Mefero Consulting
07.2007 - 12.2009
MH Joosub Technical School
Similar Profiles
Pretty KhuboniPretty Khuboni
Customer Service Supervisor at KTC-ZACustomer Service Supervisor at KTC-ZA
Phumla NtuliPhumla Ntuli
Customer Service Consultant at KTC-ZACustomer Service Consultant at KTC-ZA
Mauro OltramariMauro Oltramari
Professional manufacturing, facility and visitor management director (Deputy GM) at KTC KAERCHER cleaning technologiesProfessional manufacturing, facility and visitor management director (Deputy GM) at KTC KAERCHER cleaning technologies