Nadia Antonette De Wee
Supervisor
Pretoria
Overview
19
19
years of professional experience
2002
2002
years of post-secondary education
2
2
Languages
Work History
Supervisor
KTC-ZA
07.2023 - Current
- Manage Agents
- Training agents and assist with different systems
- Monitor and report technical issues
- Create Processes and Scripts
- Monitor progress on inbound and outbound calls
- Manage leave applications and approvals
- Schedule breaks and monitor adherence
- Lease with authorities
- Handle and resolve complaints
- Report all daily duties and task to the Section Head
- Compile weekly and monthly reports
Call Centre Supervisor
KTC-ZA
11.2021 - 07.2023
- Compile daily, weekly and monthly reports
- Perform coaching on poor performance, poor time keeping and late coming.
- Learner assessment document and coaching documents
- Arrange and facilitate collaboration and training session to improve performance
- Assist with escalated queries and ensure they are resolved
- Monitor call volumes and assist with taking calls if the need arises to avoid abandoned calls
- Ensure adherence to all processes, procedures
- Report and monitor any technical issues
- Update Agent Performance report daily
- Update leave audit report
- Update Ops Daily Report
- Update Commercial Dashboard report
2IC
ETOLL SANRAL
10.2021 - 11.2021
Inbound Call Centre Operator
ETOLL SANRAL
02.2019 - 10.2021
- Registrations
- Pin resets
- Update Personal details
- Order tags
- Check balances
- Acknowledge tags received
- Send Statement and Invoices on request
- Send details transaction reports
- Verify outstanding amount on VPC & registered account
- Website queries
- Mobile app queries
- Log queries or check progress on cases
Receptionist/Office Assistant
Occupational Therapy Association South Africa
02.2016 - 12.2017
- Register new members
- Update account personal details
- Update personal details of members
- Type letters
- Answer and transfer calls
- Type letter and Memo’s
- Order Stationary
- Purchase anything required coffee, sugar etc
- Purchase cleaning product
- File application form & other important documentation
Data Capturing/Finance/Administrator
Life Fourways Hospital
10.2015 - 12.2015
- Capture invoices
- File processed invoice
- Assist in pharmacy with stock
- Order stock
- Assist with Working on the till
Senior Secretary Grade 3
Department of Women Children and People with Disabilities
08.2010 - 01.2013
- Rendering the administration, secretarial and support services to the Chief Director.
- Remaining abreast with the procedures and processes that apply in the office of the Chief Director.
- Providing supply chain clerical support within the component processing all incoming and outgoing correspondence.
- Managing the diary of the Director daily.
- Coordinating with and advise Departmental managers regarding engagements with the manager.
- Rendering the administration, secretarial and support services to the Chief Director.
Senior Secretary Grade 2
South African Police Services
08.2010 - 10.2011
- Handling telephone accounts and petty cash for the component.
- Creating and maintain a filling system of the office of the chief director.
- Distributing documents/ packages to various stakeholders as required.
- Do filling of documents for the Chief Director and Chief Directorate where and when required.
- Drafting routine correspondence, documents, memos, letters and reports.
- Ensuring the safekeeping of all documentation in the office of the chief director in line with the relevant legislation and policies ensuring the effective flow of information and documentation to and from the office of the chief director.
- Handles the procurement of office equipment, stationary and refreshments for the office the manager.
- Keeping and maintain personnel records in the component.
- Keeping and maintain the incoming and outgoing document register of the component.
- Liaising with internal and external stakeholders in relation to procurement of goods and services maintaining a leave register for the component.
- Maintaining office expenditure records on an ongoing basis.
- Maintaining the filing system according to the prescripts of National Archives Act.
Senior Administration Clerk Grade 2
South African Police Services
12.2006 - 07.2010
- Responding to telephonic queries as and required
- Make reservations for travel and following up on arrangements
- Keeping record of document of the any furniture; electric appliance; of stationary after making quotations and approval
- Answering audit inspection queries regarding inspection period
- Preparing presentations, preparing agendas and minutes
- Maintain inventory administration
- Ensuring leave is submitted and submitted to HRM for capturing Payroll collected and verify if all is in order before Chief Director signs of and submit to Finance Typing Submissions to the Director-General for approval or for her information
- Telephone calls screening incoming and outgoing calls for the Chief Director
- Keep Dairy accurately and remind Chief Director of meeting in time
- Arrange meeting in terms of the right people, time and venue
- Arrange / serve refreshments at meetings
- Efficient flow information
Education
High School - English, Afrikaans, Econom Business Economics, Biology and Typing
Prosperitus High School
Office Administration/Secretarial - undefined
PC Training and Business College
International Computers Drivers Licence - undefined
Pro-Active College
Skills
- Emotional Maturity: Self-control Spontaneity Adaptability
- Business Skills: Task Efficiency
References
Nkosigiphile, Ngcobo, Section Head, 0800 726 725, 078 507 7057, KTC-ZA National Call Centre
Interests
Reading, Singing, Cooking
DUTIES AS THE SENIOR SECRETARY AT THE DEPARTMENT FOR WOMEN, CHILDREN AND PEOPLE WITH DISABILITIES EN SOUTH AFRICAN POLICE SERVICES
- Rendering the administration, secretarial and support services to the Chief Director.
- Remaining abreast with the procedures and processes that apply in the office of the Chief Director.
- Providing supply chain clerical support within the component processing all incoming and outgoing correspondence.
- Managing the diary of the Director daily.
- Coordinating with and advise Departmental managers regarding engagements with the manager.
ADMIN/PA DUTIES TO THE COUNCIL AGAINST GENDER-BASED VIOLENCE OF THE DEPARTMENT OF WOMEN, CHILDREN AND PEOPLE WITH DISABILITIES
- Arranging meetings for the Secretariat Against Gender-Based Violence
- Requesting Agenda point from Council Members
- Drafting Agenda for the meetings of the National Council Against Gender-Base Violence
- Sending invitations to the private as well as internal member Secretariat Against Gender-Based Violence
- Sending all necessary documentation to Council members for meetings
- Confirming attendees for Secretariat Against Gender-Based Violence Meetings
- Insuring that Venues for Meeting or Working sessions are booked, figures are correct and necessary needs for of the meeting is met prior meeting with Supply Chain Management
- Dealing with queries from Public on the Secretariat Against Gender-Based Violence
- Assisting with Drafting of Presentations on the Secretariat Against Gender-Based Violence
- Drafting Progress Report of the Council Attending Secretariat Against Gender-Based Violence meetings
- Taking minutes if requested and give to the Chief Director of the Secretariat
- Making copies and bind for Council meetings
- Ensuring Attendance Register is finalised for meetings
MAIN JOB FUNCTIONS: SENIOR SECRETARY III
- Responding to telephonic queries as and required
- Make reservations for travel and following up on arrangements
- Keeping record of document of the any furniture; electric appliance; of stationary after making quotations and approval
- Answering audit inspection queries regarding inspection period
- Preparing presentations, preparing agendas and minutes
- Maintain inventory administration
- Ensuring leave is submitted and submitted to HRM for capturing Payroll collected and verify if all is in order before Chief Director signs of and submit to Finance Typing Submissions to the Director-General for approval or for her information
- Telephone calls screening incoming and outgoing calls for the Chief Director
- Keep Dairy accurately and remind Chief Director of meeting in time
- Arrange meeting in terms of the right people, time and venue
- Arrange / serve refreshments at meetings
- Efficient flow information
Timeline
Supervisor
KTC-ZA
07.2023 - Current
Call Centre Supervisor
KTC-ZA
11.2021 - 07.2023
2IC
ETOLL SANRAL
10.2021 - 11.2021
Inbound Call Centre Operator
ETOLL SANRAL
02.2019 - 10.2021
Receptionist/Office Assistant
Occupational Therapy Association South Africa
02.2016 - 12.2017
Data Capturing/Finance/Administrator
Life Fourways Hospital
10.2015 - 12.2015
Senior Secretary Grade 3
Department of Women Children and People with Disabilities
08.2010 - 01.2013
Senior Secretary Grade 2
South African Police Services
08.2010 - 10.2011
Senior Administration Clerk Grade 2
South African Police Services
12.2006 - 07.2010
Office Administration/Secretarial - undefined
PC Training and Business College
International Computers Drivers Licence - undefined
Pro-Active College
High School - English, Afrikaans, Econom Business Economics, Biology and Typing
Prosperitus High School
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