Marcia Naidoo
Midrand
Summary
Experienced Senior Business Operations Manager with expertise in managing complex operations within the ICT and telecommunications industries. Specializes in overall operations, financial management, customer services, logistics, stakeholder engagement, and business relationship management. Skilled in strategic planning, risk management, and driving operational excellence to improve efficiency and maximize ROI. Excels in streamlining workflows, managing budgets effectively, and enhancing client and stakeholder relationships. Demonstrates exceptional communication, problem-solving, critical thinking, and adaptability, thriving in dynamic environments to deliver exceptional results and innovative solutions.
Overview
27
27
years of professional experience
Work History
Senior Operations Manager
KTC-ZA
09.2011 - 10.2024
- Spearheaded operations finance management, boosting efficiency by 25%
- Led stakeholder engagement and contract management, achieving a 30% increase in client satisfaction
- Streamlined logistics and warehouse operations, achieving ISO 9000/9001 compliance
- Advanced risk management strategies, reducing operational risks by 20%
- Mentored teams to excel, fostering high performance and commitment
- Directed banking and payment processing to reduce operational time by 15%.
Billing Supervisor
MTN
10.1997 - 08.2011
- Enhanced billing operations, reducing billing errors by 20%
- Motivated the billing team, increasing productivity by 15%
- Improved credit management processes, reducing outstanding collections by 20%
- Fostered strong client relationships, leading to a 30% improvement in retention.
Education
Postgraduate - Business Management
Richfield Graduate Institute
Advanced Diploma in Project Management -
Vaal University of Technology
2021
Advanced Management Programme in Business Management -
WITS Business School
2015
High School Diploma -
Skills
- Strategic Planning and Implementation
- Business Relationship Management
- Problem Solving and Decision-Making
- Process Optimization and Workflow Improvement
- KPI Tracking and Performance Management
- Financial Controls and Budgeting
- Employee Development and Mentoring
- Operations and Resource Management
- CRM Tools Implementation
- Contractual Management and Negotiation
- Risk, Audit Governance, and Compliance
- Advanced Data Analysis
Languages
English
Timeline
Senior Operations Manager
KTC-ZA
09.2011 - 10.2024
Billing Supervisor
MTN
10.1997 - 08.2011
Postgraduate - Business Management
Richfield Graduate Institute
Advanced Diploma in Project Management -
Vaal University of Technology
Advanced Management Programme in Business Management -
WITS Business School
High School Diploma -
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