Kwenzakele Mthombeni
Tongaat
Summary
Dedicated professional with strengths in delivering exceptional customer experiences. Resolves client inquiries and service issues promptly, ensuring high satisfaction rates. Drives sales performance by consistently exceeding tight targets and contributing to branch success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Consultant
Capitec Bank
Tongaat
08.2024 - Current
- Provided exceptional customer service by addressing client inquiries and resolving service issues promptly.
- Maintained accurate records of service transactions and customer interactions using company software.
- Conducted follow-up communications with clients to ensure service quality and gather feedback.
- Coordinated service appointments and managed schedules to optimize workflow and customer satisfaction.
- Liaised between customers and internal departments to ensure timely resolution of service requests and accurate information dissemination.
- Immediately escalated incidents to remain compliant with the company's standard procedures and processes.
- Consistently achieved and exceeded sales targets every quarter leading to branch receiving 20% TA
- Developed engaging marketing strategies to promote products and services.
- Analysed market trends to identify new sales opportunities, contributing to strategy development.
Bank Better Champion
Capitec Bank
Tongaat
03.2024 - 07.2024
- Led initiatives to improve customer banking experience by identifying and addressing service gaps as Bank Better Champion.
- Collaborated with management to implement feedback mechanisms that increased customer satisfaction scores.
- Trained and motivated staff on new banking products and customer service protocols to enhance branch performance.
- Monitored compliance with banking regulations and internal policies to ensure service quality and risk management.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Prepared a range of written communications, documents and reports.
Sales Consultant
African Bank
Tongaat
10.2015 - 02.2024
- Developed and maintained strong client relationships, resulting in repeat business and referrals.
- Converted customer needs into tailored product solutions, enhancing sales conversion rates and customer satisfaction.
- Assessed customer requirements and provided expert advice on product features and benefits.
- Conducted market research to identify new sales opportunities and stay informed about competitor offerings.
- Provided exceptional customer service by promptly addressing client inquiries and resolving service issues, ensuring high levels of customer satisfaction.
- Maintained accurate records of customer interactions and service transactions, utilizing company software to support efficient workflow and data management.
- Collaborated with the sales team to meet and exceed monthly sales targets and quotas.
- Analysed market trends to identify new sales opportunities, contributing to strategy development.
- Collaborated with the marketing team to develop promotional materials, boosting brand visibility and sales.
Office Administrator
Thebado Consultants
Manguzi
01.2015 - 09.2015
- Developed and maintained filing systems and databases, ensuring accuracy and confidentiality of sensitive information.
- Facilitated communication between departments and external clients, improving collaboration and timely information sharing.
- Managed daily office operations by organizing schedules, coordinating meetings, and maintaining office records to support efficient workflow.
- Supported financial processing tasks such as invoicing, budgeting assistance, and expense tracking to aid the accounting department.
- Assisted in preparing reports, correspondence, and presentations using Microsoft Office Suite to support management decisions.
- Monitored compliance with organizational policies and procedures, contributing to risk management and operational efficiency.
- Trained and motivated staff on customer service protocols to enhance team performance and support a positive office environment.
- Provided exceptional customer service by addressing client inquiries and resolving service issues promptly, enhancing overall office efficiency.
- Maintained accurate records of service transactions and customer interactions using company software, ensuring data integrity and accessibility.
Extension Officer
Department of Agriculture and Enviromental Affairs
Jozini
06.2013 - 05.2014
- Conducted field visits to assess farm conditions, identify challenges, and provide tailored advice on crop management, pest control, and soil improvement.
- Developed and delivered agricultural extension programs to local farmers, enhancing crop production and sustainable farming practices in the Tongaat area.
- Collected and analyzed agricultural data to monitor program outcomes, prepare reports, and support decision-making processes for extension services.
- Coordinated workshops and training sessions for farmers and community groups to promote the adoption of modern agricultural techniques and technologies.
- Collaborated with local government agencies and NGOs to implement agricultural development projects and secure resources for rural communities.
- Provided administrative support for extension programs by preparing reports, managing schedules, and maintaining accurate records.
Education
Bachelor of Arts - Honours development studies
UNISA
Durban, KZN01-2026
NSC Matric Certificate -
Sinethezekile Combined School
Jozini12-2008
BA - Communication Science
UNISA
Durban11-2022
Skills
- Customer Service
- Reliable
- Teamwork
- Customer-centric approach
- Self-motivated professional
- Adaptability to change
- Accountable and with Credibility
- Compliance Monitoring
- Microsoft Office
- Good knowledge of government programmes
- Able to work under pressure
- Driver's licence code 10
- Market research
- Project management
- Communication skills
- Highly organised
Certification
- Customer Care The Batho Pele Way, 2013-08-01, Acquired ability to manage public inquiries and complaints efficiently adhering to Batho Pele service delivery values. Studied the importance of public service ethics including honesty, openness, and respect for customers' rights.
- Intermediate Computer Certificate, 2014-11-01, Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint for efficient document creation and data management. Capable of managing email communications and scheduling using Outlook or similar tools. Skilled in using spreadsheet software to organize, analyze, and present data effectively.
Languages
English
Zulu
Xhosa
References
- Bernard Pillay, Capitec Bank, 087 756 0785
- Celumusa Shabangu, African Bank, 0714717460, cshabangu@africanbank.co.za
- Nokwethemba Khumalo, Department of Agriculture and Environmental Affairs, 0835843756
Timeline
Service Consultant
Capitec Bank
08.2024 - Current
Bank Better Champion
Capitec Bank
03.2024 - 07.2024
Sales Consultant
African Bank
10.2015 - 02.2024
Office Administrator
Thebado Consultants
01.2015 - 09.2015
Extension Officer
Department of Agriculture and Enviromental Affairs
06.2013 - 05.2014
Bachelor of Arts - Honours development studies
UNISA
NSC Matric Certificate -
Sinethezekile Combined School
BA - Communication Science
UNISA