Khanyisa Mankayi
Customer Service Representative
Cape Town
Summary
I AM A 34 YEAR OLD AMBITIOUS FEMALE WHO IS PREPARED TO ACHIEVE THE DESIRED GOALS OF THE JOB DESCRIPTION. I AM A HARD WORKER, SELF MOTIVATED AND GOAL ORIENTATED INDIVIDUAL WHO IS ALWAYS LOOKING FOR A CHALLENGE TO ENHANCE MY SKILLS AND KNOWLEDGE. I LIKE TO INTERACT WITH OTHER PEOPLE AND I ADAPT EASILY TO DIFFERENT KINDS OF ENVIRONMENT. I HAVE GOOD COMMUNICATION SKILLS, TELEPHONE SKILLS AND I WORK WELL UNDER PRESSURE. I CAN SPEAK, READ AND WRITE ISIXHOSA AND ENGLISH
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Call Centre Agent
Dental Information Systems
03.2023 - 07.2024
- Assist service providers with confirming benefits for patients
- Process denture authorization
- Advise about the benefit guide with members and service providers
- Assist with claim queries/escalate to the relevant team.
Customer Service Agent
Collinson Group
05.2021 - 09.2021
- I worked as a customer service agent in the AIRPORT TESTING department for UK clientele, I was dealing with emails and chats from customers who needed assistance in booking their tests appointments before they travel out and in to UK
- I dealt with customers who needed to change their bookings and cancellations as well
- I assisted customer with questions they had about the test type,country requirements and covid-19 vaccination,fees and test locations etc.
Email Correspondence Agent/Complaints
Capita
10.2018 - 01.2020
- RESOLVING CUSTOMER QUERIES
- LOG A CASE FOR CUSTOMERS
- CALL CUSTOMERS WITH RESOLUTIONS
Customer Service Agent
10.2017 - 10.2018
- Merchants dimension data-Cape Town, Assisted with customer accounts
- Responsible for troubleshooting network issues
- Read customers bill/statement
- Conducted customer service surveys
Education
Certificate in Vehicle builder -
TRANSNET SCHOOL OF ENGINEERING
04.2011 - 05.2014
Grade 12 -
SINENJONGO HIGH SCHOOL
Cape Town, Western Cape11.2009
Skills
Telephone etiquette
Additional Information
- Willing to relocate to: Cape Town, Western Cape
Timeline
Call Centre Agent
Dental Information Systems
03.2023 - 07.2024
Customer Service Agent
Collinson Group
05.2021 - 09.2021
Email Correspondence Agent/Complaints
Capita
10.2018 - 01.2020
Customer Service Agent
10.2017 - 10.2018
Certificate in Vehicle builder -
TRANSNET SCHOOL OF ENGINEERING
04.2011 - 05.2014
Grade 12 -
SINENJONGO HIGH SCHOOL
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