Khakhathi Nancy Nenjelele

⦁Managed CRM systems as a secondary contact for corporate customers.

⦁ Coordinated with support teams and customers to guarantee SLA adherence.

⦁ Helped with customer onboarding and account management.

⦁Responded quickly to questions and grievances, guaranteeing a high level of client satisfaction.

⦁ Exceeded client retention goals by providing superior customer service.

• Improved operating efficiency by processing sales documentation.

⦁Stayed in close contact with customers while fulfilling compliance obligations.

⦁Performed audits and data verification in order to stop fraud.

⦁Updated client information systems guarantee quality control.

⦁ Provided account documentation to stakeholders, hence improving cooperation.

⦁ Achieved monthly goals while streamlining operations.

⦁ Reported findings to management after conducting an analysis of customer service patterns.

Analyzed training requirements for ongoing enhancement.

⦁ Overseeing and providing prompt email and live chat assistance, guaranteeing the settlement of questions

• Provided client support services on technical and product-related queries to clients and internal stakeholders.
• Handled inbound and outbound calls efficiently, addressing client inquiries and resolving issues promptly.
• Managed multiple deadlines across various business units, demonstrating strong organizational and multitasking skills.
• Delivered exceptional technical support, guiding clients through troubleshooting processes.
• Coordinated with internal teams to escalate and resolve complex technical problems.
• Conducted product training sessions for clients to enhance service utilization.
• Monitored and analyzed call center performance metrics, implementing strategies to enhance service delivery.
• Ensured compliance with all regulatory requirements and internal policies.
• Developed and maintained comprehensive documentation for client interactions.
• Fostered strong relationships with corporate clients, consistently meeting service expectations.
• Managed high-volume of customer interactions, resulting in 50% increase in customer satisfaction scores.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

• Entered information from various documents into digital formats for storage and transmission.
• Consistently verified accuracy and completeness of data entries.
• Conducted regular checks to maintain high levels of data accuracy and validity.
• Assisted in developing templates to streamline capturing of information
• Separated information into different sections to categorize and identify specific characteristics.
• Supported development and implementation of data entry procedures to improve accuracy and efficiency.
• Ensured client data was handled with utmost confidentiality and security.