Motlagomang Dorcas Hoala
Mpumalanga,South Africa
Summary
Accomplished finance professional with extensive expertise in general ledger management, inventory control, and strategic financial planning. Proficient in year-end accounts finalization, monthly close processes, and purchase ledger handling. Demonstrates strong skills in finance software, including Xero, and excels in key performance indicators analysis and corporate governance understanding. Adept at sales ledger administration, customer service, and business development. Committed to leveraging financial acumen for effective account management and profit and loss analysis to drive business growth.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
UNIVERSAL BANKER DESIGNATE
Standard Bank of South Africa
Johannesburg
02.2022 - 03.2025
- Serve as the primary contact for client banking inquiries, delivering comprehensive one-stop solutions and seamless referrals when required.
- Expert in risk management, safeguarding client accounts against fraudulent activities and managing thorough investigations.
- Skilled in detecting and preventing card fraud, transactional fraud, and cyber fraud, ensuring robust risk mitigation strategies.
- Knowledgeable in home loan and vehicle finance servicing, educating clients on loan details, settlements, interest rates, and tax certificates.
BANKER, DIGITAL HELPDESK
Standard Bank of South Africa
Johannesburg
02.2021 - 01.2022
- Act as the primary liaison for client inquiries regarding digital banking platforms, guaranteeing optimal functionality and providing comprehensive education on usage.
- Expertly handle substantial call volumes, consistently delivering diligent and effective client service.
- Proactively identify and capitalize on opportunities to transition clients to more efficient digital banking solutions.
TRANSACTIONAL BANKER, LEARNER
Standard Bank of South Africa
Johannesburg
08.2019 - 01.2021
- Streamlined customer service with a 'one-and-done' methodology, guaranteeing rapid resolution and proficient redirection to relevant teams.
- Meticulously documented client communications, emphasizing superior service to boost customer contentment.
- Swiftly resolved customer concerns in a single interaction.
- Skillfully navigated call routing to the correct departments.
- Maintained accurate tracking of customer inquiries.
- Consistently provided premium customer support.
RECEPTIONIST
Moselane Construction and Shopfitting
Johannesburg
02.2019 - 05.2019
- Streamlined office administration for optimal business functionality.
- Delivered exceptional client service with a welcoming reception.
- Addressed on-site operational requirements efficiently.
- Assisted management with various administrative tasks.
MANAGING ASSISTANT
Moselane Sanitaryware
Maseru
05.2018 - 12.2018
- Streamlined financial record-keeping, ensuring accuracy and compliance.
- Executed timely tax return filings, mitigating risks and penalties.
- Administered payroll and managed petty cash with meticulous precision.
- Generated comprehensive quotes and invoices, enhancing client satisfaction.
- Maintained office supply inventory, optimizing resource availability.
RESEARCHER
Equity Solutions
Maseru
01.2015 - 12.2017
- Spearheaded stakeholder engagement initiatives.
- Executed precise transcription processes.
- Oversaw comprehensive data collection efforts.
- Directed rapporteur activities with proficiency.
FINANCE INTERN
Little Feet Foundation
Maseru
02.2011 - 03.2011
- Diligently maintained and recorded daily financial transactions, ensuring accuracy in weekly and monthly financial reports.
- Played a pivotal role in strategizing and implementing fundraising events, driving forward the organization's financial goals.
- Contributed to the success of key fundraising initiatives through active support and strategic planning.
- Developed detailed weekly and monthly performance reports to monitor and analyze financial outcomes.
- Precisely tracked daily sales data, facilitating accurate financial record-keeping and analysis.
ACCOUNTING INTERN
New Dawn Chartered Accountants
Maseru
06.2010 - 07.2010
- Assisted with comprehensive tax and audit engagements, enhancing accuracy and compliance.
- Streamlined accounting processes, ensuring efficient task management and financial recording.
- Executed a variety of administrative duties, contributing to the smooth operation of the finance department.
- Provided robust support for financial operations, reinforcing team productivity and operational excellence.
Education
NQF LEVEL 7 - Bachelor's Degree in Accounting
National University of Lesotho
Lesotho 08.2010 - 06.2016
Skills
- General ledger experience
- Inventory control practices
- Year-End accounts finalisation
- Expense reports creation
- Monthly close process
- Purchase ledger handling
- Finance software expertise
- Strategic financial planning
- Corporate governance understanding
- Key performance indicators analysis
- Sales ledger administration
- Customer Service
- Product knowledge
- Business development
- Quickbooks
- Account management
- Expense reporting
- Payroll administration
- Profit and Loss Analysis
Languages
English
Fluent
Certification
Xero Certification
References
References available upon request.
Timeline
UNIVERSAL BANKER DESIGNATE
Standard Bank of South Africa
02.2022 - 03.2025
BANKER, DIGITAL HELPDESK
Standard Bank of South Africa
02.2021 - 01.2022
TRANSACTIONAL BANKER, LEARNER
Standard Bank of South Africa
08.2019 - 01.2021
RECEPTIONIST
Moselane Construction and Shopfitting
02.2019 - 05.2019
MANAGING ASSISTANT
Moselane Sanitaryware
05.2018 - 12.2018
RESEARCHER
Equity Solutions
01.2015 - 12.2017
FINANCE INTERN
Little Feet Foundation
02.2011 - 03.2011
NQF LEVEL 7 - Bachelor's Degree in Accounting
National University of Lesotho
08.2010 - 06.2016
ACCOUNTING INTERN
New Dawn Chartered Accountants
06.2010 - 07.2010
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