Kagiso Letsie
Client Service Consultant
Johannesburg
Summary
Dynamic Client Service Consultant with a proven track record at Tyme Bank, excelling in KYC processes and enhancing client satisfaction. Skilled in document review and problem-solving, I effectively reduced risk exposure while fostering strong client relationships, leading to improved service delivery and loyalty. Committed to continuous improvement and compliance excellence.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Client Service Consultant
Tyme Bank
Johannesburg
10.2017 - Current
- Supported KYC processes for prospective and existing customers.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Reduced risk exposure by diligently reviewing client information for potential red flags and escalated issues as necessary.
- Kept up-to-date with industry best practices and emerging trends in KYC regulations, sharing findings with team members for continuous improvement.
- Enhanced client satisfaction by addressing and resolving account-related issues promptly.
- Worked closely with other departments to resolve any account-related issues quickly and efficiently, minimizing the impact on clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Provided exceptional customer service when interacting with clients, law firms, or courts regarding subpoena matters.
- Assisted attorneys with case preparation, providing essential support in gathering relevant documentation.
- Increased accuracy in document preparation by diligently reviewing all subpoena-related materials before submission.
Service Consultant
Capitec Bank
Johannesburg
04.2016 - 09.2017
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Maintained up-to-date knowledge of product and service changes.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
- Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Service Champion
Capitec Bank
Johannesburg
11.2015 - 03.2016
- Prioritize the needs and satisfaction of the customer.
- Improved service quality, addressing client concerns promptly and professionally.
- Anticipate potential issues and proactively find solutions to ensure a positive customer experience.
- Communicate clearly, empathetically, and effectively with customers.
- Focus on finding solutions rather than dwelling on problems.
- Enhanced service delivery by developing and implementing efficient processes.
Education
Bachelor of Technology - Credit Management
Tshwane University of Technology
Pretoria, South Africa 01.2015 - 12.2015
Diploma - Credit Management
Tshwane University of Technology
Pretoria, South Africa 01.2012 - 12.2015
Skills
Know your customer
Document review
Customer identification
Client onboarding
Decision-making
Problem-solving abilities
Timeline
Client Service Consultant
Tyme Bank
10.2017 - Current
Service Consultant
Capitec Bank
04.2016 - 09.2017
Service Champion
Capitec Bank
11.2015 - 03.2016
Bachelor of Technology - Credit Management
Tshwane University of Technology
01.2015 - 12.2015
Diploma - Credit Management
Tshwane University of Technology
01.2012 - 12.2015
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