Jerry Kgakishi Selahla
Branch Advisor
Johannesburg
Summary
Dynamic Branch Advisor and Call Center Sales Representative with a proven track record at Absa Bank and First National Bank. Excelled in fostering customer relationships and achieving sales targets through strategic planning and excellent service. Skilled in compliance awareness and team collaboration, consistently enhancing operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Branch Advisor
Absa Bank
11.2022 - Current
- Assisted customers with self-service transactions.
- Collaborated with branch manager in developing strategies for achieving sales goals and enhancing overall performance metrics.
- Increased account openings by implementing targeted marketing strategies and conducting regular follow-ups with prospective clients.
- Provided support to customers during account opening processes, ensuring accurate completion of required documentation and adherence to bank guidelines.
- Managed daily branch activities with focus on maintaining high levels of customer service and operational excellence.
- Monitored financial transactions to detect fraudulent activity, safeguarding both bank's assets and customers'' personal information from unauthorized access or misuse.
- Conducted regular staff training sessions to ensure employees were knowledgeable about current policies, procedures, and compliance regulations.
- Handled escalated customer complaints, resolving issues in timely manner while maintaining professionalism and empathy towards client concerns.
- Opened new accounts for customers and explained features and benefits for each type.
- Enhanced customer satisfaction by providing efficient and personalized service to each client.
- Complied with regulatory guidelines and requirements.
Call Center Sales Representative
First National Bank
04.2015 - 07.2020
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
- Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
Education
High School Diploma -
Mancosa University
Johannesburg, South Africa 01.2024 - 12.2024
High School Diploma -
Novia One Group
Johannesburg, South Africa 07.2020 - 08.2021
No Degree -
RE5 Regulatory Examination
Sandton, South Africa 10.2018 - 04.2019
High School Diploma -
PC Training & Business College
Johannesburg, South Africa 01.2011 - 11.2013
High School Diploma -
University of Johannesburg
Johannesburg, South Africa 01.2009 - 02.2011
High School Diploma -
Leeds College
Johannesburg, South Africa 01.2009 - 01.2010
Skills
Financial product sales
Customer service
Team player
Excellent work ethic
Customer relationships
Banking
Timeline
High School Diploma -
Mancosa University
01.2024 - 12.2024
Branch Advisor
Absa Bank
11.2022 - Current
High School Diploma -
Novia One Group
07.2020 - 08.2021
No Degree -
RE5 Regulatory Examination
10.2018 - 04.2019
Call Center Sales Representative
First National Bank
04.2015 - 07.2020
High School Diploma -
PC Training & Business College
01.2011 - 11.2013
High School Diploma -
University of Johannesburg
01.2009 - 02.2011
High School Diploma -
Leeds College
01.2009 - 01.2010
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