MASADIE CONRADIE
BRANCH ADVISOR AT FNB WORCESTER
WORCESTER
Summary
Well-regarded Branch Advisor highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines.
I am results-driven with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
BRANCH ADVISOR / TELLER
FIRST NATIONAL BANK
05.2018 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Pioneered client onboarding process that significantly reduced time to first investment.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
SERVICE CONSULTANT
CAPITEC BANK
03.2014 - 04.2018
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
Education
High School Diploma -
WORCESTER GYMNASIUM
Worcester, South Africa 04.2001 - 12.2005
GED -
BOLAND COLLEGE
Worcester, South Africa 04.2005 - 12.2005
Skills
- Self-driven and motivated
- Hardworking and Fast learner
- Hands-on and Trustworthy
- Result orientated
- Problem solving skills
- Team player
- MS Excel
Presentations and public speaking
Client engagement
Branch operations
Compliance awareness
Financial product sales
Loan processing
Opening of Business accounts and managing business profiles
Contactdetails
071 033 8665, 087 345 2260
Disclaimer
I hereby declare that the above mentioned information to my knowledge is true and correct.
Personal Information
- ID Number: 870710 0069 089
- Dependents: 3
- Health Status: EXCELLENT
- Marital Status: MARRIED
Timeline
BRANCH ADVISOR / TELLER
FIRST NATIONAL BANK
05.2018 - Current
SERVICE CONSULTANT
CAPITEC BANK
03.2014 - 04.2018
GED -
BOLAND COLLEGE
04.2005 - 12.2005
High School Diploma -
WORCESTER GYMNASIUM
04.2001 - 12.2005
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