Summary
Overview
Work History
Education
Skills
Computer Skills
References
Timeline

Kgomotso E Muambadzi

FNB
Pretoria
Kgomotso E Muambadzi
2
years of post-secondary education
24
Years of experience

I am a dedicated banking professional with experience in branch banking (Branch Advisor and Teller), customer service, soft skills training, financial analysis, and investigations. I bring strong communication, problem-solving, and analytical skills, with the ability to identify unusual patterns, resolve client concerns, improve operational efficiency, and develop effective solutions.

I am passionate about delivering excellent customer experiences, building lasting client relationships, and contributing to business growth. As a proactive, detail-oriented, and adaptable individual, I am eager to learn, take on new challenges, and add value to the organisation through integrity, teamwork, and a commitment to results.

Work History

Branch Advisor/ Teller / ATM custodian Reliever

20 Years 2 Months
FNB | Pretoria | 08.2006 - Current
  • Resolved client issues through clear communication and careful follow-up, making them aware of the security information that will assist them to improve their lives through simple, effective solutions that meet their needs.
  • Managed teller efficiencies by tracking transaction discrepancies and average transactions processed.
  • Processing deposits, withdrawals, money gram, forex, transfers using branch banking systems, and identifying suspicious transactions and reporting them on our STR portal.
  • Managed migration of accounts from transactional to self-service.
  • Performed routine maintenance and cash replenishment for multiple ATMs.
  • Controlled discrepancies to minimize losses and maintain accurate ATM cash flow aligned with the general ledger.
  • Contributed to net profit growth through effective branch operations and customer service support.
  • Supported FNB branch operations, handling daily customer service and account queries.

Registration Assistant

5 Months
Tut Soshanguve | Pretoria | 01.2003 - 06.2003
  • Resolved students queries through clear, professional service.
  • Assisting students by directing them to different faculties.
  • Data capturing and updating records accurately.
  • Filling and scanning.

Education

Financial Markets And Instruments - Business Commerce And Management Stidies

Chartall Business College | Johannesburg , South Africa | 04.2025 - 04.2026

Certificate of Banking - Banking And Finance

Chartall Business College | Johannesburg , South | 01.2003 - 12.2003

Hebron Technical And Commercial High School | Pretoria , South Africa

Skills

Transaction processing and data capturing
Banking operations
Cash handling
Financial analysis
Customer service
Sales
Solution-oriented approach
Attention to detail
Communication
Interpersonal skills

Computer Skills

  • Microsoft office ( Word, Excel, power point).
  • Pastel

References

1.Mrs Constance Matshoga

cmatshoga@fnb.co.za

074 404 3444

2. Miss Shadikie Serobedi

sserobedi@fnb.co.za

061 537 8124

3.Mrs Rizel Voster

082 466 2582

Timeline

Chartall Business College

Financial Markets And Instruments from Business Commerce And Management Stidies
04.2025 - 04.2026Read More

Branch Advisor/ Teller / ATM custodian Reliever

FNB
08.2006 - CurrentRead More

Registration Assistant

Tut Soshanguve
01.2003 - 06.2003Read More

Chartall Business College

Certificate of Banking from Banking And Finance
01.2003 - 12.2003Read More

Hebron Technical And Commercial High School

12.2001Read More

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