Asanda Yamkela Gaxa
Branch Advisor
Emalahleni
Summary
Dynamic Branch Advisor at First National Bank with a proven track record in financial product sales and exceptional customer service. Leveraged strong communication and analytical skills to enhance customer satisfaction and drive account openings through targeted marketing strategies, contributing to branch growth and operational excellence.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase sales and drive business results.
Experienced with handling customer inquiries and resolving issues in banking environment. Utilizes excellent communication and problem-solving skills to enhance client satisfaction. Strong understanding of banking procedures and customer service best practices.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Branch Advisor
First National Bank
12.2017 - Current
- Provided support to customers during account opening processes, ensuring accurate completion of required documentation and adherence to bank guidelines.
- Assisted in the implementation of new banking products and services, contributing to the growth of the branch''s product portfolio.
- Managed daily branch activities with a focus on maintaining high levels of customer service and operational excellence.
- Collaborated with the branch manager in developing strategies for achieving sales goals and enhancing overall performance metrics.
- Monitored financial transactions to detect fraudulent activity, safeguarding both the bank''s assets and customers'' personal information from unauthorized access or misuse.
- Enhanced customer satisfaction by providing efficient and personalized service to each client.
- Promoted products and services, educated customers and engaged in sales-oriented conversations.
- Assisted customers with self-service transactions.
- Increased account openings by implementing targeted marketing strategies and conducting regular follow-ups with prospective clients.
- Opened new accounts for customers and explained features and benefits for each type.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Baccalaureus Technologiae - Economic Managemant Analysis
Tshwane Univesity of Technology
Pretoria 04.2001 -
National Diploma - Economic Management Analysis
Tshwane University of Technology
Pretoria, South Africa 04.2001 -
Skills
Strong communication
Problem solving
Ethical standards
Adaptability and resilience
Financial product sales
Financial product knowledge
Financial literacy/numeracy
Analytical thinking
Regulatory compliance awareness
Digital proficiency
Active listening and empathy
Clear communication
Relationship management
Certification
Banking, BankSeta - September 2017]
Timeline
Code 10, Drivers License
02-2019
Branch Advisor
First National Bank
12.2017 - Current
Banking, BankSeta - September 2017]
09-2017
Baccalaureus Technologiae - Economic Managemant Analysis
Tshwane Univesity of Technology
04.2001 -
National Diploma - Economic Management Analysis
Tshwane University of Technology
04.2001 -