Sibulele Ngwenze
Branch Advisor
Mthatha
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Branch Advisor
First National Bank
04.2018 - Current
- Consulted customers to boost product sales and services.
- Assisted customers with self-service transactions.
- Actively participated in community events as a representative of the bank, fostering positive relations between local organizations and our institution while raising brand awareness among potential clients.
- Assisted in the implementation of new banking products and services, contributing to the growth of the branch''s product portfolio.
- Enhanced customer satisfaction by providing efficient and personalized service to each client.
- Opened new accounts for customers and explained features and benefits for each type.
- Implemented service improvements to enhance sales cycle.
- Maintained friendly and professional customer interactions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Served as a mentor to junior team members, offering guidance on best practices when handling complex customer inquiries or navigating challenging situations within their roles at the bank.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided support to customers during account opening processes, ensuring accurate completion of required documentation and adherence to bank guidelines.
- Promoted products and services, educated customers and engaged in sales-oriented conversations.
- Increased account openings by implementing targeted marketing strategies and conducting regular follow-ups with prospective clients.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
Office Administrator
Sasol Garage
10.2016 - 06.2017
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produced monthly reports.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Edited documents to improve accuracy of language, flow, and readability.
- Interacted with customers by phone, email, or in-person to provide information.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Advanced Diploma - Cost And Management Accounting
09.2023
National Diploma - Cost And Management Accounting
05.2016
National Higher Certificate - Accounting
05.2014
Matric -
12.2010
Skills
Multitasking Abilities
Effective Communication
Cash handling expertise
Time management abilities
Teamwork and Collaboration
Attention to Detail
Work Prioritization
Strong team-builder
Problem-solving aptitude
Training and Development
Problem-solving abilities
Account Review
Task Prioritization
Excellent time management skills
Customer Service
Goal Setting
Time Management
Timeline
Branch Advisor - First National Bank
04.2018 - Current
Office Administrator - Sasol Garage
10.2016 - 06.2017
Walter Sisulu University - Advanced Diploma, Cost And Management Accounting
Walter Sisulu University - National Diploma, Cost And Management Accounting
Walter Sisulu University - National Higher Certificate, Accounting
Msobomvu S.S.S - Matric,