Summary
Overview
Work History
Education
Skills
Timeline

Sibulele Ngwenze

Branch Advisor
Mthatha

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Branch Advisor

First National Bank
04.2018 - Current
  • Consulted customers to boost product sales and services.
  • Assisted customers with self-service transactions.
  • Actively participated in community events as a representative of the bank, fostering positive relations between local organizations and our institution while raising brand awareness among potential clients.
  • Assisted in the implementation of new banking products and services, contributing to the growth of the branch''s product portfolio.
  • Enhanced customer satisfaction by providing efficient and personalized service to each client.
  • Opened new accounts for customers and explained features and benefits for each type.
  • Implemented service improvements to enhance sales cycle.
  • Maintained friendly and professional customer interactions.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Served as a mentor to junior team members, offering guidance on best practices when handling complex customer inquiries or navigating challenging situations within their roles at the bank.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Provided support to customers during account opening processes, ensuring accurate completion of required documentation and adherence to bank guidelines.
  • Promoted products and services, educated customers and engaged in sales-oriented conversations.
  • Increased account openings by implementing targeted marketing strategies and conducting regular follow-ups with prospective clients.
  • Delivered services to customer locations within specific timeframes.
  • Learned and adapted quickly to new technology and software applications.

Office Administrator

Sasol Garage
10.2016 - 06.2017
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Reconciled account files and produced monthly reports.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Advanced Diploma - Cost And Management Accounting

Walter Sisulu University, Mthatha, South Africa
09.2023

National Diploma - Cost And Management Accounting

Walter Sisulu University, Mthatha, South Africa
05.2016

National Higher Certificate - Accounting

Walter Sisulu University, Mthatha, South Africa
05.2014

Matric -

Msobomvu S.S.S, Butterworth, South Africa
12.2010

Skills

Multitasking Abilities

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Timeline

Branch Advisor - First National Bank
04.2018 - Current
Office Administrator - Sasol Garage
10.2016 - 06.2017
Walter Sisulu University - Advanced Diploma, Cost And Management Accounting
Walter Sisulu University - National Diploma, Cost And Management Accounting
Walter Sisulu University - National Higher Certificate, Accounting
Msobomvu S.S.S - Matric,

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Sibulele NgwenzeBranch Advisor