Hercildo Massuanganhe

• Delivered Technology Target Operating model Project in alignment with Group Architecture and future ready transformation
• Demonstrated leadership and collaboration skills to support over 500 Staff.
• Delivered Insourcing Strategy for Technology and Operations to equip the Bank with the necessary capacity and skills to implement new functionalities, products and services for the Core Banking- Results showed that the Bank would save 20.73M annually with more control over talent, higher connection between the brand and employee and proper development roadmap as opposed to high turnover, no retention of intellectual property and inability to upskill and reskill the entire shop System, Digital Channels and Peripherals.
• Ensured that business was appropriately resourced with future ready skills in context of VUCA
• Successfully facilitated goal setting exercises and conducted quality assurance to ensure organisation effectiveness.
• Implemented Join Information Technology initiative.
• Championed "Are you a Fan" Survey increasing eNPS in 4 consecutive years- (Employee Net Promoter Score)
• Performed consistently between "Right on Track" and "Setting the example".
• Defined headcount optimisation targets through automation and robotic initiatives.
• Ensured strong talent pipeline for growth and business continuity.
• Fostered strong relationship between teams and managers to align efforts.
• Analyzed data to identify opportunities for improvement and Headcount tradeoffs between Technology & Operations and other areas of the business.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Developed promotional paths and succession plans.
• Assessed employee knowledge, company strategic plans and market needs to improve training programs.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
• Developed and coordinated employee training programs to improve productivity and performance.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Boosted accountability and growth by enhancing processes based on performance reporting, benchmarks and objectives.

• Successfully contributed and represented BP in the Joint Venture formation between BP and Total ( SAMCOL)
• Effectively managed the downsizing exercise and transfer of staff to a new entity.
• Recruited top talent to maximize profitability.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Fostered positive work environment through comprehensive employee relations program.
• Instructed senior leaders on appropriate employee corrective steps.

• Developed a strategic talent sourcing as risk response to Mozambique skills requirements in Upstream Oil & Gas industry
• Developed and implemented in Country Talent Integration Forum
• Negotiated with managers and union officials regarding contractual rights and obligations for Project Staff for Drilling and 2D Seismic Projects
• Proposed and implemented an In-house Payroll Solution ( SAP)
• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Promoted and enabled necessary changes to align operations with strategic plans.
• Collaborated with leadership to assess and improve policies across board.
• Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
• Advised senior management on organizational development and change management initiatives.
• Directed hiring and onboarding programs for new employees.
• Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
• Managed other HR staff and oversaw completion of tasks and initiatives.
• Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.

• Implemented "Technical Operator Model" in Nampula and Chimoio Plants
• Achieved Green rating for workplace rights audit- First time in 10 years for Nampula Plant (Coca Cola)
• Developed succession plans and promotion paths for staff.
• Structured compensation and benefits according to market conditions and budget demands.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Distributed employee engagement surveys to identify areas of improvement.
• Performed budget analysis to control expenditures and predict future budget needs.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Aims to equip graduates with understanding, critical knowledge and the thinking abilities to respond to the many problems and challenges of and in the workplace, in a proactive, creative and useful fashion.

Provides social science knowledge to make an impact on the daily life of communities, organizations and persons.