Summary
Overview
Work History
Education
Skills
Skills
References
Timeline
Generic

HAZEL MAKOE

Kempton Park

Summary

Dedicated aviation professional with experience in customer service and flight operations support. Skilled in passenger handling, operational support, and ensuring smooth processes while maintaining high safety and service standards. Strong background in client relations and problem-solving, with the ability to adapt quickly in dynamic environments. Committed to delivering operational excellence and exceptional customer experiences, with a proven ability to work collaboratively as part of a team in high-pressure settings.

Overview

2
2
years of professional experience

Work History

Check-in Agent

NAS Colossal Aviation Services
10.2023 - 06.2024
  • Verified passenger documentation including passports, visas, and travel documents in accordance with regulations.
  • Coordinated with baggage handling and ground staff to resolve operational issues.
  • Facilitated the boarding process and ensured timely communication of updates to passengers.
  • Entered and updated passenger records in airline systems, ensuring data accuracy.
  • Trained new check-in agents on operational procedures, software systems, and compliance standards.
  • Conducted final calls for passengers and managed the boarding process, ensuring timely departures of flights.
  • Printed tickets, passes and brochures for customers and explained terms of each.
  • Assisted passengers with special needs, ensuring accessibility services were available and tailored to individual requirements.
  • Managed and independently resolved customer issues and complaints regarding travel plans, government paperwork and booked packages.

Flight Attendant

Flysafair
08.2024 - Current
  • Executed pre-flight safety checks and ensured compliance with aviation safety regulations.
  • Coordinated communication between the flight deck and cabin crew to ensure operational readiness.
  • Responded effectively to operational challenges, including schedule changes, emergencies, and unforeseen circumstances.
  • Maintained accurate passenger and safety documentation for regulatory compliance.
  • Supported efficient turnaround by managing boarding procedures, and liaising with ground staff.
  • Delivered safety talks and demonstrated responses for different types of emergencies.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.

Education

Passenger Ground handling -

EPT Aviation Training
2023

Cabin Crew License -

EPT Aviation Training
2023

National Senior Certificate -

Rhodesfield Technical High School
2022

Skills

  • Turnaround time management
  • Aviation safety regulations
  • Crisis management and problem solving
  • Flight documentation and reporting
  • Passenger assistance
  • Flight operations
  • Passport and visa verification
  • Travel document validation
  • Effective communication and teamwork
  • Ground handling processes
  • Adaptability and emotional stability
  • Check-in software proficiency

Skills

  • Customer service in high-pressure environments
  • Team collaboration
  • Self-discipline
  • Professional communication
  • Positive attitude
  • Public interaction

References

Available upon request.

Timeline

Flight Attendant

Flysafair
08.2024 - Current

Check-in Agent

NAS Colossal Aviation Services
10.2023 - 06.2024

Cabin Crew License -

EPT Aviation Training

Passenger Ground handling -

EPT Aviation Training

National Senior Certificate -

Rhodesfield Technical High School

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HAZEL MAKOE