Summary
Overview
Work History
Education
Skills
Timeline
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MONADI NELSON MASHAKO

MONADI NELSON MASHAKO

Customer Service Agent
Brakpan

Summary

Experienced and driven customer service professional with a proven track record of helping to lead companies to further success with effective marketing and superb customer service skills. Possesses excellent communication skills, allowing for the cultivation of positive and mutually beneficial business relationships. A passion for providing top rated assistance to clients while constantly striving to honor the mission of a company. A leader with an outgoing attitude perfect for acting as a liaison between clients and the company.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Airport Customer Service Agent

Nas Colossal Aviation Services
Kempton Park
05.2021 - Current
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.

Passenger service agent

Bidair services (PTY) LTD
12.2017 - 08.2020
  • Baggage Handling
  • Assist passengers with special needs
  • Perform customer service-related functions

Call centre agent

Avis Budget Rent A Car
Isando
10.2015 - 11.2016
  • Create new reservations
  • Amend existing reservations
  • Extend open rental agreement contracts
  • Recognized and documented trends in customer calls to facilitate process improvements.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Attended training to stay up to date with new products and service offerings.
  • Developed understanding of client's business and supported procedures and adherence to service agreements.
  • Placed orders, located products and services and troubleshot issues to meet customer needs.
  • Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
  • Connected callers with appropriate professional, department, or business.
  • Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.

Education

Business Administration Services NQF3 -

THE ICHAF TRAINING INSTITUTE
Sandton
02.2016 - 11.2016

National Certicate N4- N6 - Travel &Tourism

EKURHULENI EAST COLLEGE (TVET)
Springs
01.2013 - 04.2015

Skills

SKILLS & COMPETENCIESundefined

Timeline

Airport Customer Service Agent

Nas Colossal Aviation Services
05.2021 - Current

Passenger service agent

Bidair services (PTY) LTD
12.2017 - 08.2020

Business Administration Services NQF3 -

THE ICHAF TRAINING INSTITUTE
02.2016 - 11.2016

Call centre agent

Avis Budget Rent A Car
10.2015 - 11.2016

National Certicate N4- N6 - Travel &Tourism

EKURHULENI EAST COLLEGE (TVET)
01.2013 - 04.2015
MONADI NELSON MASHAKOCustomer Service Agent