Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Bongani Mvubu

Bongani Mvubu

Check In Agent. Employee Number: JP067
Lerato Street, Tsakane Ext 1

Summary

Dynamic professional with a proven track record at Colossal Aviapartner Aviation Services, excelling in passenger assistance and conflict resolution. Adept at streamlining processes and enhancing customer service, I leverage strong teamwork and leadership skills to foster collaboration and improve operational efficiency in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Check in Agent

Colossal Aviapartner Aviation Services
10.2020 - Current
  • Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
  • Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
  • Collaborated with team members to maintain high-quality service standards during peak travel times.
  • Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.

Meetings and Events Officer

Gauteng Tourism
12.2018 - 11.2019
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.

Group Exercise Manager

Virgin Active
01.2015 - 11.2017
  • Enhanced participant engagement by incorporating innovative workout techniques and upbeat music in group exercise sessions.
  • Streamlined the setup and breakdown process for equipment-intensive classes, reducing transition times between sessions.
  • Increased overall attendance rates with consistent delivery of high-energy exercises that catered to diverse preferences among gymgoers.
  • Enhanced the overall group exercise experience with timely feedback from participants, using their input to optimize future classes for maximum enjoyment and success.

Education

Bachelor of Arts - Sports Management

University of Jahannesburg
Johannesburg
04.2001 -

Skills

    Passenger assistance

    Airline reservation systems

    Professional appearance

    Airport security regulations

    Travel documentation expertise

    Ticketing and boarding procedures

    Complaint handling

    Flight scheduling awareness

    Check-in procedures

    Teamwork and collaboration

    Customer service

    Team leadership

Additional Information

References:


1. Bongani Masuku (Flight Controller), Colossal Aviapartner Aviation Services, Contact No: 078 118 1328.


2. Carla Cock ( Duty Manager ), Airfrance KLM, Contact No: 082 450 7740

Timeline

Check in Agent

Colossal Aviapartner Aviation Services
10.2020 - Current

Meetings and Events Officer

Gauteng Tourism
12.2018 - 11.2019

Group Exercise Manager

Virgin Active
01.2015 - 11.2017

Bachelor of Arts - Sports Management

University of Jahannesburg
04.2001 -

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Bongani MvubuCheck In Agent. Employee Number: JP067