Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABEGAIL MTHEMBU

CUSTOMER SERVICE AGENT
COSMO CITY

Summary

At Lanseria International Airport, I excelled as a Check-In Agent, enhancing customer satisfaction by streamlining check-in processes and effectively managing passenger reservations. My expertise in airline reservation systems (hard skill) and exceptional stress tolerance (soft skill) led to improved service standards and efficient conflict resolution, significantly contributing to smooth travel experiences for passengers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

CHECK IN AGENT

LANSERIA INTERNATIONAL AIRPORT
10.2021 - Current
  • Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
  • Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
  • Collaborated with team members to maintain high-quality service standards during peak travel times.
  • Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
  • Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
  • Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.

Education

COMPUTER CERTIFICATE

ICESA COMPUTER SCHOOL
11.2003

Tourism And Travel Services Marketing Operations

CATO MANOR TECHNICAL COLLEGE
Durban, South Africa
04.2001 -

Skills

Passenger Assistance

Airline Reservation Systems

Stress Tolerance

Professional Appearance

Timeline

CHECK IN AGENT

LANSERIA INTERNATIONAL AIRPORT
10.2021 - Current

Tourism And Travel Services Marketing Operations

CATO MANOR TECHNICAL COLLEGE
04.2001 -

COMPUTER CERTIFICATE

ICESA COMPUTER SCHOOL

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ABEGAIL MTHEMBUCUSTOMER SERVICE AGENT