Desree Mphefo Mabelebele
Sales Representative
Kempton Park
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Sales Representative
AUTOPEDIGREE
01.2021 - Current
- A sales representative is responsible for offering goods and services to potential and existing clients ,Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer. Manage customer referral and marketing to online customers for a line of reasonably-price, Cross sell products and offer other services offer by Autopedigree, Set appointments for sales rep to meet with the customer and do Administration work after every call I receive. Selling client vehicles to client that have inquired.
Branch Consultant
HOLLARD
01.2019 - 12.2020
- Ensure that the target are met
- : Authorising claims : Maintaining consistent communication
- : Maintaining professional verbal and written communication with customers.
- : Customer Service
- : Full knowledge, understanding and ability to accurately, scan, index and index and allocate mail on workflow within SLA time.
Migration/Peak Relieve
First National Bank
05.2017 - 12.2017
- Introducing customers to electronic platforms e.g.
- : Cell phone : Online Banking, Helping customers open accounts online banking
- : Teaching customers how to use cell phone banking and helping them how to do various things on cell phone e.g.
- : E-wallet service : With draw cash without using a card : Transferring money from one account to the other : Applying for a loan : Checking your investment
Sales Consultant
One Plan Health Insurance
02.2015 - 12.2016
- Obtaining client information by answering telephone calls Determine eligibility by comparing client information to requirements ,Informs client by explaining procedures, answering questions provided and Accomplishing sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Customer Service Consultant
SANRAL /E-TOLL
- Answer incoming calls from Road Users regarding E-toll Informing Road Users about the importance of E-Toll Registering and Managing Road User Accounts Answering Queries and Concerns that Road Users have regarding E-Toll and Ensuring a pleasant customer service.
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
Violation Processing Centre Consultant
SANRAL /E-TOLL
- To implement operational and strategic plans for the Violations Processing Centre (VPC) section, through the knowledge of: policies, processes and procedures. Ensure delivery on respective KPI’s (Critical and standard). Participate in analysis of client financial information including receipt and review of financial information, formatting of financial information, responsible for providing financial and administration.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Claims and Complaints Consultant
SANRAL /E-TOLL
01.2013 - 11.2014
- Clerical services in order to ensure effective, efficient and accurate financial and administrative operations. Processing and monitoring payments and expenditures receive and verify invoices. Verify that transactions comply with financial policies and procedures Prepare, verify, and process invoices and coding payment documents ensure the confidentiality and security of all financial documentation. Adhere to Delegated Mandate Authority levels and accurately determine necessary financial changes to be made on the Customer Accounts. Do mail sorting and logging of received mails via our post and verify if the case is suitable to be logged into the case and escalate to relevant department
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Sales Consultant
Direct Channel Marketing
05.2011 - 11.2011
- Selling Hollard Funeral insurance products
- Responded to telephone and in-person requests for information.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Education
NCA -
Seriti Training
Rivonia 04.2001 -
Matric -
Spartan High School
Kempton Park01.2009
Contact Centre Certificate - Inbound and Outbound Call Centre Management, Administration, MS Office, MS PowerPoint, MS Excel, MS Outlook, Typing Skills, Internet
Cornerstone College
Randburg01.2005
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Excellent communication
Organization and time management
Calm under pressure
References
- Lungile, Zitha, E-TOLL Supervisor, 0765937691, 011 083 2000
- Kwena, Manamela, Direct channel Supervisor, 076 453 6051
- Blessing, Nkuna, One Plan Supervisor, 0736762292
- Simphiwe, Tshabala, FNB Branch Manager, 0733635750
- Thabang, Mathuloe, Hollard Supervisor, 0724554899
- Enny, Makhubele, Autopedigree Supervisor, 0112309100, 067903056
Accomplishments
- Achieved 2nd runner up for best call center agent in 2024.
Timeline
Sales Representative
AUTOPEDIGREE
01.2021 - Current
Branch Consultant
HOLLARD
01.2019 - 12.2020
Migration/Peak Relieve
First National Bank
05.2017 - 12.2017
Sales Consultant
One Plan Health Insurance
02.2015 - 12.2016
Claims and Complaints Consultant
SANRAL /E-TOLL
01.2013 - 11.2014
Sales Consultant
Direct Channel Marketing
05.2011 - 11.2011
NCA -
Seriti Training
04.2001 -
Customer Service Consultant
SANRAL /E-TOLL
Violation Processing Centre Consultant
SANRAL /E-TOLL
Matric -
Spartan High School
Contact Centre Certificate - Inbound and Outbound Call Centre Management, Administration, MS Office, MS PowerPoint, MS Excel, MS Outlook, Typing Skills, Internet
Cornerstone College