Open To Work
Fortunate Annie Khumalo
Midrand
Summary
HR professional with extensive expertise in labour relations, including experience at EHC Group (Pty) Ltd, where inquiries were chaired, and complex investigations were managed. Completed a labour relations internship, gaining hands-on experience in conflict resolution and employee engagement strategies. Proven ability to navigate complex workplace issues and foster positive employee relations. Strong analytical skills and a commitment to enhancing organizational effectiveness through effective HR practices.
Overview
11
11
years of professional experience
Work History
Labour Relations Intern
Department Of Health-Sizwe Tropical Disease Hospital
Johannesburg
08.2025 - Current
- Coordinated administration of labour relations matters, managing grievance and disciplinary cases.
- Drafted correspondence, notices, reports, and submissions in compliance with departmental standards.
- Provided administrative support during disciplinary hearings and grievance consultations.
- Maintained accurate and confidential labour relations case files and records.
- Initiated grievance processes by drafting responses and coordinating hearings according to procedures.
- Conducted investigations into misconduct allegations, gathering evidence and compiling reports.
- Assisted labour relations officer in reducing case backlogs and improving turnaround times.
- Participated in multilateral meetings to address labour relations issues.
Labour Relations Intern
Department Of Health-Tembisa Hospital
Johannesburg
01.2025 - 07.2025
- Administered and coordinated grievances and disciplinary cases to ensure compliance.
- Supported labour relations officer during hearings and consultations to facilitate effective outcomes.
- Drafted correspondence, notices, reports, and submissions for labour relations documentation.
- Provided procedural guidance and administrative support to management on labour relations processes.
- Enhanced case management efficiency and reduced turnaround times within Labour Relations unit.
HR / Labour Relations Consultant
EHC Group (Pty) Ltd
Tshwane
03.2023 - 06.2024
- Chaired disciplinary inquiries to ensure fair and consistent resolutions.
- Drafted client judgments to support informed decision-making.
- Managed complex grievance and disciplinary investigations, ensuring efficiency and effectiveness.
- Issued warnings in compliance with legal and organizational standards.
- Handled a variety of HR projects, bridging gaps between management and employees.
- Partnered with clients to address HR issues and implement effective solutions.
- Maintained up-to-date employee handbooks and policies reflecting current legislation.
- Conducted on-site visits for HR projects, including investigations and recruitment interviews.
Medical Aid Claims Administrator
WWCT (Pty) Ltd
Benoni
09.2022 - 02.2023
- Collect all co-payments and account balances
- Ensure that medical aid claims are processed
- Follow up on medical aid claims
- Assist patients in accurately completing appropriate forms
- Responsible for all processes related to the reception-patient journey, e.g., booking, arrival and payment of patient on the relevant system
- Direct all customers to the appropriate location, services and Professional General human resource supervision
- Ensure patient confidentiality at all times according to POPIA
- Refer all emergency cases to the doctor's station according to protocol
- Assist patients with basic account queries and escalate as necessary
Human Resources Officer
Ithimba Lempilo Health Care
Johannesburg
06.2018 - 03.2021
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Coordinated employee placements and administration.
- Recruited, hired and oversaw overall staff compliment by overseeing job interviews, conducting exit interviews and leading onboarding sessions.
- General human resource supervision
- Oversaw HR needs for employee operation.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
Human Resources Administrator
Department of Public Works - Construction Policy
Pretoria
04.2017 - 04.2018
- Basic Human Resources facilitation
- Claims, payments and invoice processing
- Logistics management for meetings
- Agenda drafting for meetings
- Recording of meeting proceedings
- Ensuring implementation of action items
- Facilitation of travel, venue and accommodation booking
- Inter-departmental correspondence and coordination
- Creation and maintenance of unit filing and archive systems
- Coordination of claims and submissions on directorates' behalf
- Miscellaneous administrative duties
Human Resources Assistant
Department of Public Works - Property Management Trading Entity (PMTE)
Pretoria
05.2015 - 03.2017
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Departmental policies and procedures
- Application of Employment Equity Act
- White Paper on transformation of Public Service
- Basic Public Finance Management Act application
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Application of the basic Batho Pele principles in and around the workplace
- Answered and directed numerous outbound and inbound phone calls per day.
- Compiled employee records from individual departments to maintain central files.
Education
National Diploma: Human Resource - Human Resource Management
Tshwane University of Technology (TUT)
Tshwane, Pretoria12.2013
National Senior Certificate (Matric) -
Carleton Jones High School
Carletonville, Gauteng12.2006
Skills
- Labour relations administration
- Grievance and disciplinary processes
- Public service labour legislation
- Report writing and presentation
- Case file management
- Records management and governance
- HR compliance and ethics
- Initiative and clerical support
- Confidentiality and stakeholder support
- Verbal and written communication
- Problem-solving and decision-making
- People management and collaboration
- Sage People 300 proficiency
- Microsoft Office suite expertise
- Policy writing and investigation
- Administrative coordination
- Employee relations strategies
- Detail orientation and critical thinking
References
- Miss. Neo Majadibodu, EHC Group (Pty) Ltd, Senior HR/IR Consultant, 060 529 3669
- Mr. Mthokozisi Sidambe, Department of Public Works, Chief Director, 076 455 0877
- Dr. Phinda Mhlongo, Ithimba Lempilo Healthcare, Managing Director, 084 381 1148
- Mr. Yusuf Essakjwe, Worth While Clinical Trials, Finance Manager, 084 504 5869
Timeline
Labour Relations Intern
Department Of Health-Sizwe Tropical Disease Hospital
08.2025 - Current
Labour Relations Intern
Department Of Health-Tembisa Hospital
01.2025 - 07.2025
HR / Labour Relations Consultant
EHC Group (Pty) Ltd
03.2023 - 06.2024
Medical Aid Claims Administrator
WWCT (Pty) Ltd
09.2022 - 02.2023
Human Resources Officer
Ithimba Lempilo Health Care
06.2018 - 03.2021
Human Resources Administrator
Department of Public Works - Construction Policy
04.2017 - 04.2018
Human Resources Assistant
Department of Public Works - Property Management Trading Entity (PMTE)
05.2015 - 03.2017
National Diploma: Human Resource - Human Resource Management
Tshwane University of Technology (TUT)
National Senior Certificate (Matric) -
Carleton Jones High School